Single Family Marketing Engagement - Technology ...

OverviewPlaying an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.Job DescriptionAs a valued colleague on our team, you will monitor and assist with responses to customer support requests, identify and document errors in products, and support the team in troubleshooting and developing solutions to product errors, all while operating under direct supervision and escalating to more experienced staff as needed.ResponsibilitiesMonitor and respond to ticketing system requests for critical or systematic errors in products. Support the team with identifying errors in products and determining their source.Contribute to the team's work in troubleshooting product errors and recommending solutions to fix them, while escalating to more experienced staff as needed.Work with other development groups to deploy stall and maintain common technology hardware and software.The Experience You Bring to the TeamBachelor’s Degree or equivalentEffective Communication: Skilled at presenting moderately complex information and ideas in a clear, engaging manner to an audienceInformation Gathering: Experienced in collecting accurate data to explain concepts and address critical questionsData Analysis: Proficient in analyzing data to identify trends, patterns, and relationships that inform actionable insightsSystems Thinking: Ability to conceptualize ideas as systems, analyzing inputs, outputs, and processes for optimizationProblem Diagnosis: Capable of identifying root causes of operational issues and recommending corrective actionsTechnical Acumen: Basic understanding of core technologies, including Firewalls, SFTP, REST, SOAP, gateways, and networks. Stakeholder Engagement: Skilled in gathering and incorporating feedback from clients and key stakeholdersProcess Improvement: Adept at creating documentation, recommending process enhancements, and collaborating on problem-solving and design initiativesSupport Operations: Basic knowledge in managing support cases/tickets, following escalation procedures, performing root cause analysis, and creating Knowledge Articles to streamline troubleshootingPosition and CompensationSF Market Engagement - Technology Services - AssociateTarget Salary Range: $77,000 - $95,000 a year#LI-Hybrid#LI-ML1QualificationsEducation: Bachelor’s Level Degree (Required)Equal Opportunity and AccessibilityFannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program. As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's well-being. See more here.Requisition compensation: 77000 to 95000Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at . #J-18808-Ljbffr

Created: 2025-09-21