Director of Client Services

Base pay range$150,000.00/yr - $225,000.00/yrSalary information is provided for reference. The actual pay will be based on skills and experience.OverviewDirector of Client Services opportunity available with growing e-commerce agency (San Diego, CA).Why join usWork with a high-performing team focused on growing top-tier brands on an e-commerce platform.Play a key role in how data influences millions in marketplace petitive salary, performance bonus, and full benefitsPosition works closely with the leadership team locally in the San Diego market.ResponsibilitiesOwn strategic oversight of Brand, Content, and Advertising teams to deliver cohesive, impactful Amazon services.Align department initiatives to support company OKRs and client success metrics.Partner closely with cross-functional stakeholders (Analytics, Creative, Operations) to deliver seamless client solutions.Directly manage and mentor department leaders, ensuring their growth and success.Promote a high-performance culture grounded in accountability, transparency, and trust.Lead training and onboarding strategies to maintain team expertise in Amazon programs and tools.Act as a senior escalation point for key client issues—balancing proactive service with solution-oriented problem solving.Support the team in strengthening client relationships, improving retention, and ensuring long-term growth.Define and track KPIs across departments; implement process improvements to boost efficiency and execution quality.Identify operational gaps and implement data-driven strategies for scalable service delivery.Collaborate with executive leadership to define growth opportunities and evolve service offerings.Stay current on marketplace trends, Amazon algorithm changes, and advertising best practices—ensuring our internal teams remain on the cutting edge.Qualifications7+ years of experience in client services, digital marketing, or eCommerce account management—with deep Amazon channel expertiseProven track record of leading cross-functional teams in a high-growth or agency environmentHands-on understanding of Amazon’s advertising, brand management, and content ecosystems (1P or 3P experience)Excellent interpersonal and communication skills with a client-first, problem-solving mindsetExperience with process optimization and KPI-driven leadershipStrong business acumen and organizational skills; able to manage multiple teams, projects, and prioritiesBachelor’s degree in Business, Marketing, or a related field preferredDisclaimerJobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with applicable laws. #J-18808-Ljbffr

Created: 2025-09-21