Senior Customer Success Manager, US West

OverviewSenior Customer Success Manager, US West. This role is based remotely in the Western United States and is part of our global Customer and Product Success team.ResponsibilitiesOwn a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansionDeliver and enhance customer training and education on the DoiT consoleBuild deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goalsIdentify risk using health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and senior leadershipCollaborate with internal stakeholders such as Sales, Account Management, and Product ManagementEvaluate and analyze customer needs and share information with the DoiT organizationBuild trust and act as a customer advocate (voice of the customer)Escalate problems and customer feedback to the engineering team, product managers, and other departmentsMaintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectivelyContribute to the growth and refinement of the Customer Success Manager function at DoiT, helping to optimize processes and enhance initiativesQualifications5+ years experience in Customer Success in a B2B SaaS company1-2 years experience with a public cloud platform like GCP, AWS, or AzureExperience with Customer Success tooling (such as Planhat, Gainsight, Churnzero)Experience driving success plans and achieving customer targetsExceptional ability to communicate and foster positive business relationships with customers and staffAbility to learn new technologies quickly and understand how customers use them to drive strategic successExperience analyzing and optimizing processes in the customer success departmentProven track record of creative problem solving on internal and customer-facing issuesAccountability and personal organizationTeam player with a positive outlook and professional demeanorCuriosity and self-motivation to learn and develop professionallyProfessional English (verbal and written)Bonus PointsExperience with finance or data analyticsCloud provider and/or FinOps certificationsAdditional languagesAre you a Do’er?Be your truest self. Work on your terms. Make a difference. We are a global team of talent who work remotely and have flexibility to balance work and home life. We support professional and personal development. Being entrepreneurial, curious, and collaborative are core values.BenefitsUnlimited VacationFlexible Working OptionsHealth InsuranceParental LeaveEmployee Stock Option PlanHome Office AllowanceProfessional Development StipendPeer Recognition ProgramCompanyDoiT is a global technology company that helps cloud-driven organizations leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure customers operate in a well-architected and scalable state—from planning to production. We deliver DoiT Cloud Intelligence, integrating advanced technology with human intelligence to solve multicloud problems and drive efficiency. We work across Kubernetes, GenAI, CloudOps, and more, and are an award-winning partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide. #J-18808-Ljbffr

Created: 2025-09-21