LEGOLAND CA Hotel Manager

OverviewJoin to apply for the LEGOLAND CA Hotel Manager role at Merlin Entertainments.1 day ago Be among the first 25 applicantsBase pay range$75,000.00/yr - $85,000.00/yrRole SummaryThe Hotel Manager oversees the daily operations of the hotel team, ensuring the highest levels of guest satisfaction, operational efficiency, and compliance with health, safety, and brand standards. This role leads and develops a motivated, high-performing team across front office, housekeeping, reservations, valet and lobby management, public areas, retail and overnight operations. The Hotel Manager maintains and enhances operational standards, safeguards revenue through profit protection and PCI compliance, and provides administrative oversight of property management systems, task management tools, reports, and auditing. Working collaboratively with resort partners—including food & beverage, entertainment, pool operations, security, marketing, and sales—they deliver seamless guest experiences while driving process improvements, achieving financial targets, and fostering team engagement and development through effective leadership.Operational ExcellenceLead the daily operations of the hotel including front office, housekeeping, reservations, and overnight operations.Ensure facilities are maintained to brand standards of cleanliness, safety, and presentation.Manage and monitor property management systems, task management tools, and night audit processes.Serve as the primary liaison for resort functions (F&B, entertainment, pool operations, security, sales, and marketing).Collaborate with Business Support functions on inventory, collateral, and departmental purchasing in line with budget and policy.Support adherence to revenue protection practices, including PCI compliance and profit protection.Provide balanced leadership to the day and night teams, ensuring coverage during evenings, weekends, and on-call as required.Partner with the Revenue Manager on night audit accuracy, revenue reporting, and billing processes.Identify additional revenue opportunities and provide input into sales and marketing initiatives.Perform other duties as assigned to support the business needs of the resort.Team Leadership & DevelopmentLead, coach, and develop a multi-level hotel team, fostering accountability, engagement, and growth.Conduct regular performance reviews, set clear goals, and provide constructive feedback.Drive team training plans, ensuring compliance and skill development are consistently achieved.Recognize and celebrate team achievements, while addressing performance concerns effectively.Promote a collaborative, positive, and inclusive workplace aligned with Merlin’s values.Guest ExperienceActively monitor and respond to guest feedback, surveys, and online reviews to drive service excellence.Resolve guest issues with a focus on service recovery, minimizing compensation while maximizing satisfaction.Partner with Guest Experience teams to develop action plans that address recurring challenges and improve the guest journey.Support guest-facing entertainment, F&B, and leisure experiences through effective coordination with resort stakeholders.Health & SafetyOversee compliance with policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.Understand risk assessments and ensure reporting of any new risks as cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner.Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager.Qualifications & ExperienceSkills and CompetenciesGuest-Centric Approach: Dedicated to exceeding guest expectations and delivering exceptional experiences.Leadership and People Development: Skilled at mentoring and inspiring teams, driving accountability, and fostering a culture of excellence.Operational Expertise: Strong knowledge of hotel management practices, including housekeeping and front office operations.Analytical Thinking: Ability to use data to inform decisions and optimize operations munication Skills: Excellent verbal and written skills to engage with staff, guests, and stakeholders at all levels.Continuous Improvement Mindset: Proficient in identifying opportunities for process optimization and leading change initiatives.BehavioursOwn Your Craft — Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles.Go Together — Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures.Enjoy The Ride — Bring a sense of fun, positivity, and energy to the workplace.Drive & Discover — Take ownership of your work and explore opportunities to improve guest experiences.We Care — Uphold standards of safety, security, and welfare, prioritising well-being and social responsibility.BenefitsExcellent health care options (medical, dental, and vision).Outstanding Paid Time Off (PTO).Merlin Magic Pass for friends and family to enjoy the parks & attractions.Recognition Programs and Rewards.401(k) program with company match.Tuition reimbursement programs.Numerous learning and advancement opportunities.Pay RangeCompensation between USD $75,000.00/Yr.-USD $85,000.00/Yr.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagementIndustries: Entertainment Providers #J-18808-Ljbffr

Created: 2025-09-21