Service Desk Engineer

Technology Service Desk EngineerLocation: Washington, DC (Onsite)Compensation: $110000 – $125000 / YearType of Employment: Contract to HireBenefits: This position is eligible for medical, dental, vision, and 401(k).We are seeking a Technology Service Desk Engineer II to provide Tier 2 technical support across hardware, software, networking, server, and broadcast environments. This role will also play a critical part in supporting live events, troubleshooting complex issues, and collaborating with Tier 1 staff to ensure smooth IT operations.ResponsibilitiesProvide Tier 2 technical support for end-users across hardware, software, networking, broadcast, and A/V systemsSupport account management in Active Directory, Azure/Entra ID, Exchange, SharePoint, and Print Server systemsManage endpoints using Microsoft Intune, AutoPilot, and JAMF ProDeploy software patches, updates, and fixes using TaniumPerform basic network troubleshooting (switches, wireless access points, ports)Maintain cable infrastructure, fiber systems, and data closetsProvide technical support during live eventsDocument work in the ticketing system and create knowledge base articlesCollaborate with Tier 1 staff to resolve application issuesContribute to process documentation and standard operating proceduresQualificationsAssociate degree in Computer Science, IT, or related field3+ years of experience in Desktop/Technical Support or similar roleExperience with Microsoft, Azure, Office 365, Active Directory, Intune, JAMF preferredStrong knowledge of Windows and macOS environments, networking, and mobile operating systemsFamiliarity with printers, scanners, and office automation toolsStrong problem-solving, communication, and collaboration skillsAbility to provide remote support and clear instructionsFlexibility to work evenings, weekends, and holidays as neededADDISON GROUP IS AN EQUAL OPPORTUNITY EMPLOYER. ADDISON GROUP PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, GENDER, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC INFORMATION, MARITAL STATUS, AMNESTY, OR STATUS AS A COVERED VETERAN IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAWS. ADDISON GROUP COMPLIES WITH APPLICABLE STATE AND LOCAL LAWS GOVERNING NON-DISCRIMINATION IN EMPLOYMENT IN EVERY LOCATION. REASONABLE ACCOMMODATION IS AVAILABLE FOR QUALIFIED INDIVIDUALS WITH DISABILITIES, UPON D 005-009 #J-18808-Ljbffr

Created: 2025-09-21