Vice President, Title Services

OverviewTitle: Vice President, Title ServicesLocation: US Corporate Office - Tampa (Midtown)Employment Type: Full-Time / Permanent / OnsiteWho we areMattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Orlando, Phoenix, Raleigh, Southeast Florida, Southwest Florida, Tampa and Tucson.Job SummaryResponsible for the management of title services and ensuring the operational business models and business plans of Mattamy and title agency are being strictly adhered to. Acts as the title liaison between Mattamy senior management, Mattamy’s buyers and outside lenders, underwriters and closing agents. Responsible for compliance with all state and federal rules, regulations, and guidelines and for achieving all criteria related to measuring customer satisfaction pertaining to title services. The role requires a comprehensive understanding of the title industry, relevant regulations, and the ability to manage a team successfully.What you’ll doProvide effective leadership to the title company, ensuring the development and implementation of strategies that align with the company’s goals and objectivesOversee the day-to-day operations of the title company, ensuring efficient and accurate execution of the title searches, examination, clearance, and closing processesSet performance expectations, provide mentorship and guidance, and ensure a high performing and motivated teamFoster a positive work environment that encourages collaboration, innovation, and ongoing professional developmentDevelop and maintain effective quality control measures to ensure compliance with relevant regulations and company policiesEnsure title company operates in compliance with all relevant laws, regulations, and industry best practicesStay abreast of industry changes and proactively implement necessary adjustments to company policies and proceduresMonitor key performance indicators, financial results and industry benchmarks to identify areas for improvement and drive profitabilityEnsure proper compliance with state and federal rules, regulations, and guidelines as they relate to title services and real estate transactionsAssist in formalizing operational procedures for title examination and the timely delivery of all title commitments and final policiesEnsure all departmental processes and procedures are documented and adhered to by title team membersInstill quality auditing within the team to ensure that transactions are being "cleared to close" within the established standards and requirementsResponsible for monthly customer service scores and addressing potential client escalations inquiries timely and professionallyOversee the training of all new and existing title company team members including the implementation and training on all new and existing title software systems. Ensure that training documentation is regularly updated based on any recent statutory, regulatory or underwriter changesMaintain necessary and required certifications, continuing education credits, licensing requirements, and/or required internal education coursesReview daily work in progress and clear-to-close reports to identify transactions that are outside of Service Level Agreements and address appropriately to resolveManage daily production output of title team members and coach or counsel team members that may be falling short of expectationsManage workflow and the allocation of team members according to divisional needs and peak volumesPerform other related duties as assignedWhat you bringA minimum of 10 years of progressive experience in title insurance operations with at least 4 years in a leadership role. Must be immediately willing and able to obtain licenses in other states or territories as determined by Mattamy leadershipDeep understanding of multi-state title and escrow processes, underwriting guidelines, and regulatory requirementsBachelor's degree required (business administration, real estate, finance or related area is strongly preferred)Must possess strong detail-orientation and organizational skills, excellent written and verbal communication skills, a willingness to adapt to changing environments, and the ability to work in a team environmentMust possess a strong aptitude for numbers and excellent analytical skillsProven leadership abilities and demonstrated ability to successfully coach and develop staff and the ability to manage and resolve conflict or disputesMust create and maintain positive relationships with Mattamy Homes divisions, corporate departments, underwriting, and post-closing departmentsDemonstrated ability and strong computer skills related to Microsoft Word, Outlook/Email, Excel, and title applications and systems (SoftPro)Must be able to communicate in writing via e-mails and memos, on the phone, and in person with team members, customers, vendor partners, and outside agenciesMust be able to travel locally and internationally as needed up to 25% of the timeBenefitsHealth, Dental, and Vision insuranceShort & Long-Term DisabilityLife Insurance and Flex Spending401K with Company MatchingTuition ReimbursementPaid time off for wellness and volunteeringHome, vendor and entertainment discounts and more!Mattamy’s mission and valuesMattamy’s mission: To provide the best homeowner experienceMattamy’s core values: Teamwork, Commitment, Community, SustainabilityRecognitionBest Places to Work in Charlotte for 2024, 2023, 2022, 2020, 2018 & 2017Best Places to Work in Jacksonville for 2023, 2022, 2016 & 2015Best Places to Work in Orlando for 2025, 2024, 2023, 2022, 2021, 2018, 2016 & 2013Best Places to Work in Phoenix for 2024, 2023, 2022 & 2021Best Places to Work in Raleigh for 2024, 2023, 2022 & 2021Best Places to Work in Southeast, FL for 2025, 2024, 2023Best Places to Work in Tampa Bay for 2025, 2024, 2023, 2022, 2021, 2020 & 2019Mattamy’s mission is to provide the best homeowner experience. Our team is diverse and inclusive, focused on creating value for homebuyers and communities. Qualified applicants will be contacted directly by the Talent Acquisition team.Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons. #J-18808-Ljbffr

Created: 2025-09-21