Director of Training and Service Sales Dallas, TX

OverviewAmerican Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of a regional field resources dedicated to dealer profitability and relationship support.ResponsibilitiesLeading training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculumArchitecting and deploying the national training & servicing framework—including content, playbooks, reporting, and platformRecruiting and managing a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer supportLaunching live seminars, virtual academies, and in-store support tailored to new hires and distribution partnersOverseeing creation of income-focused training content: sales playbooks, objection-handling scripts, and deal optimization techniquesSupporting agencies and distribution partners with scalable training assets and consultative field supportOwning reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedbackTrainingOn the jobRequirementsBachelor’s degree or equivalent experienceAbility to travel 60-70% across the US8+ years of leadership in income development, F&I training, or dealer services requiredDeep knowledge of F&I products, sales processes, and dealership operationsProven ability to build teams and programs from scratchSkilled in instructional design, LMS deployment, and analytics-driven performance managementEntrepreneurial mindset with strong field presence and business acumenMust have a valid driver/'s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five yearsBenefitsMedical, dental, vision, life insurance, and a health savings account401(k) with up to 6% matchingCompany car for business and personal useProfessional development and trainingPromotion from withinPaid vacation and sick daysEight paid holidaysReferral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. #J-18808-Ljbffr

Created: 2025-09-21