HUMAN SERVICES ANALYST - 64006332

Overview The State Personnel System is an E-Verify employer. Requisition No: 861313. Agency: Department of Health. Working Title: HUMAN SERVICES ANALYST - 64006332. Job posting category: Open Competitive. Special Note: Multiple positions may be filled. Your Specific Responsibilities This position provides medical case management to persons infected and affected by HIV/AIDS within the four-county area of Indian River, Martin, Okeechobee, and St. Lucie Counties (area 15). Provides proactive and inclusive case management activities through office or field visits according to guidelines established by the Florida Department of Health Bureau of Communicable Diseases HIV/AIDS Section and the Area 15 HIV/AIDS Program Office. Reports to the Operations Management Consultant II. Completes comprehensive Needs Assessments of individuals presenting themselves for assistance through the agency, including: Face-to-face assessment and re-assessment (adherence to treatment, adherence to appointments, family planning needs). Documentation of client medical, physical, psychosocial condition and needs; identifies service needs addressed for the client and barriers to care. Evaluates client resources and strengths, including social support, for care planning; ensures adherence issues are addressed. Completes acuity assessment at initial intake and within 30 days of the brief; conducts intake/enrollment screening to initiate case management. Develops an individualized care plan addressing identified needs; ensures findings flow into the Plan of Care and case notes; conducts re-evaluation at least every six months and updates acuity as needed; monitors continuity of care and gaps in care. Care Plan Implementation, Client Contact, Monitoring, and Follow Up—oversees care plan implementation, completes tasks, and conducts contact based on client acuity; follows up to determine service delivery. payer sources—Ensure hierarchy of payer sources is used appropriately; screen for Medicaid, PAC Waiver, Medicare A/B/D, VA benefits; determine private insurance status; refer to ADAP Premium Plus when appropriate; ensure Ryan White services are used as payer of last resort; update payer source eligibility in CAREWare and HMS databases within three business days. Documentation—complete and maintain accurate client-specific activity records, including direct interactions, case notes, form scans, and information in CAREWare and HMS databases within three business days; document inactive/closed cases and refer to community resources; follow up with providers as applicable. Counseling, Support, Education—monitor HIV medication therapy, educate on risks/side effects, support treatment adherence, review CD4 and viral load values, educate about HIV, transmission, risk reduction, insurance/navigation, and client advocacy; coordinate linkages to agency/community/government services and monitor referral completion (e.g., ADAP, PAP, SSI, SSDI, Medicaid, Medicare, housing, etc.). Coordinate and link clients to additional services (housing, substance abuse, mental health, ADAP, food programs, etc.); assist with transportation for medical and social services; collaborate with other departments to ensure smooth service transitions and continuity of care. Administrative—participate in conferences and meetings; complete mandatory trainings/webinars; submit required timesheets and documentation in required timeframes. Acuity Assessments—conduct assessments across basic needs, comorbidities, dental, family planning, health insurance, housing, mental health, risk behaviors, self-sufficiency, substance use, transportation, and treatment adherence; re-evaluate acuity according to level (Low/Moderate/High) with specified contact frequency and case conferencing as warranted. Required Knowledge, Skills, and Abilities Knowledge of techniques for effectively dealing with people; interviewing techniques; effective communication. Knowledge of English language structure, spelling, grammar. Ability to be detail-oriented, think independently, exercise good judgment, work under stress, and handle periodic workload peaks. Ability to work with a diverse population and maintain client confidentiality. Ability to prepare correspondence and administrative reports; work independently or with minimal supervision; plan, organize, and coordinate work; communicate effectively orally and in writing; prioritize workload. Qualifications Minimum One year of experience at a social service-related agency or other social services position. Incumbent may be required to work before, during, and/or beyond normal work hours in case of emergency; emergency duties may include work in special needs or Red Cross shelters or other disaster responses. Preferred Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: Innovation, Collaboration, Accountability, Responsiveness, Excellence. Where You Will Work / Benefits Where You Will Work: [Location details not specified in the excerpt] The Benefits of Working for the State of Florida: The State’s total compensation package includes: Annual and Sick Leave benefits Nine paid holidays and one Personal Holiday each year State Group Insurance coverage options (health, life, dental, vision, and other options) Retirement plan options with employer contributions Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Misrepresentations or omissions will disqualify you from employment consideration. You may be required to provide your SSN for the background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Veterans’ Preference: Veterans’ Preference is provided under Florida law; documentation is required with submission. For assistance, contact the People First Service Center at (877) 562-7287. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer. Reasonable accommodations are available for applicants with disabilities. The State supports a Drug-Free workplace with drug testing where applicable. Additional notes: All incumbents may be required to perform emergency duties before, during, and/or beyond normal work hours. The department supports veterans and active military personnel through the VALOR program and related waivers where applicable. #J-18808-Ljbffr

Created: 2025-09-21