Practice Coordinator 3 - Contact Center

OverviewPractice Coordinator 3 - Contact CenterUCSF Health Contact CenterFull TimeLocation options: Emeryville, Brisbane, or San Francisco (will be assigned as needed). The UCSF Contact Center has 2 homesite locations Emeryville or Brisbane. Please choose the location of your interest.The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, scheduling, filing, authorizations, and billing. The PC 3 maintains routine clerical operations and communications, adheres to the UCSF House and Telephone Standards, and is sensitive to the needs of patients, staff and providers. This position supports patient flow and maximizes unit efficiency and may require work at any UCSF campus as needed.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $31.91 - $45.70 (Hourly Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: DescriptionThe UCSF Contact Center is an integrated team that supports both patient and provider requests for access to care at UCSF Health. Administrative functions include 1) appointment scheduling, 2) referral intake, review and processing, 3) coordinating any other administrative or clinical patient call-based requests to support effective care delivery. The team supports the organization’s goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring ambulatory clinics provide timely access to care for patients. The team works with practices and other departments to set strategic goals and develop innovative patient care access solutions.ResponsibilitiesRepresent the administrative team as the public face of the Practice and support practice operations and customer service recovery and intervention efforts.Provide support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, scheduling, filing, authorizations, and billing.Maintain routine clerical operations and communications; adhere to UCSF House and Telephone Standards; be sensitive to patients, staff, and providers.Collaborate with clinical and management teams to maximize unit efficiency and facilitate complex transactions in daily activities.Work at any UCSF campus as needed and scheduled.Required QualificationsHigh School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.Strong computer skills, including basic keyboarding, and experience with at least two Office-type software programs (Outlook, Word and Excel). Ability to navigate multiple patient records systems; able to sit at a computer terminal with telephone headphones for extended periods.Ability to analyze situations, prioritize, develop solutions, and make recommendations; able to work with minimal supervision and under deadlines.Excellent customer service and communication/interpersonal skills, both over the telephone and in person; basic math skills.Proven ability to deal with a wide variety of individuals; able to deal sensitively and effectively with patients.Excellent organizational and problem-solving skills; strong writing skills to compose, edit, and proof a wide variety of documents.Demonstrated administrative/office coordination skills and knowledge of medical practice terminology.Within six months of start date, complete proficiency checklist with Supervisor covering areas such as referrals, scheduling, messaging, telephone encounters, MyChart processes, scanning, and related tasks.Preferred QualificationsDemonstrated experience in health care (patient scheduling, insurance verification, medical record data abstraction, or patient financial services).Prior experience with appointment, ancillary service or surgical scheduling, or a combination of all three.Prior experience with EPIC.About UCSFAt UCSF Health, our mission is innovative patient care, advanced technology and pioneering research. We are consistently ranked among the top hospitals nationwide and offer opportunities for professional growth.Pride ValuesUCSF is a diverse community committed to professionalism, respect, integrity, diversity, and excellence (PRIDE values) and equity in care and workforce. Join us to contribute to improving healthcare worldwide.Equal Employment OpportunityThe University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal anizationHealthJob Code and Payroll Title004818 PRACTICE CRD 3Job CategoryAdministrative SupportBargaining UnitTeamsters Local 2010 - Clerical and Allied Services Unit (CX)Employee ClassCareerLocationBrisbane, CA; Emeryville, CA; San Francisco, CAWork StyleHybridShiftDaysShift Length8 HoursAdditional Shift DetailsMonday - Friday (Training is Fully Onsite requirement for 16+ weeks) #J-18808-Ljbffr

Created: 2025-09-21