Chief Operating Officer

Chief Operating Officer Location: Orange County, CA (On-site) Industry: Legal Services About the Role: Our client is seeking a dynamic, experienced Chief Operating Officer (COO) to lead and scale their operations. The ideal candidate will have a strong background in consumer law (preferably personal injury), deep operational expertise, and a proven ability to manage large teams and complex systems. They are looking for a positive, energetic leader who can drive performance, implement new technologies, and foster a high-energy, mission-driven culture. Key Responsibilities: Oversee day-to-day operations, managing a large team (200+ reports) and multiple middle managers. Develop, track, and optimize KPIs, dashboards, and incentive systems to drive performance. Lead the implementation and adoption of case management software and other operational systems (experience with Litify or Salesforce is a plus, but not required). Manage data migration and articulate software requirements to ensure successful technology rollouts. Foster a positive, team-oriented culture—motivating staff, building morale, and driving mission alignment. Collaborate with leadership to set monthly goals, milestones, and performance targets. Adapt to a flexible work environment, including hybrid or remote arrangements as needed. Required Qualifications: Significant experience in operations leadership, ideally within consumer law or personal injury law. Demonstrated ability to manage large teams and complex organizational structures. Strong proficiency with operational metrics, performance management, and process optimization. Experience implementing new systems/software and driving user adoption. Excellent communication, leadership, and motivational skills. Preferred Qualifications: Experience with Litify, Salesforce, or similar case management software. Background in consumer-facing legal services at scale. Experience in the Texas legal market is a plus. Professional services experience adjacent to personal injury law will be considered. Culture Fit: Positive, can-do attitude with a passion for building high-performing teams. Energetic, motivational, and able to foster a collaborative, mission-driven environment. Flexible and open to compromise—understands that the perfect candidate may not exist, but strives for excellence.

Created: 2025-09-22