Senior Account Manager

About LarkAt Lark Health, we9re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniquesv encluding deterministic and generative modelsto provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team!The RoleLark is seeking an experienced Senior Account Manager to manage day-to-day relationships with large Health Plans, Pharmacy Benefit Managers (PBMs), or Employers in the health-tech industry. As the primary point of contact, this role requires a consultative approach to manage client inquiries and ensure timely resolution. The Senior Account Manager is responsible for delivering core services to partners, collaborating across teams to include account executives, operations, and the technical team to ensure seamless execution. Additionally, you will proactively identify opportunities for improvement using quantitative metrics to drive client satisfaction, profitability, and retention. Success in this role requires balancing Larks business priorities with those of our clients while managing multiple projects and deadlines.What Youll DoServe as the primary operational consultant between Lark and our customers, conducting regular check-ins and maintaining consistent communication on the following;Goal progress and address outstanding action itemsAnalyze data to identify key trends and provide actionable insightsConsult with Larks partners, sales team, and employer clients to understand their needs, anticipate challenges, and recommend tailored solutions, leveraging your expertise in Larks technologyLeverage Larks technology in combination with the clients business expertise to enable clear and effective customer communication.Document, track, and communication status on open inquiries and initiatives to the customer.Identify and mitigate risks impacting our customers or Larks strategic objectives and goalsEnsure that Lark meets our contractual obligations to customers by working collaboratively with internal Lark teams to consult clients on operational and technical inquiriesReview, analyze, and deliver Partner and client-level reports on timeBuild and maintain strong business relationships with partners and all internal and external key stakeholdersWhat Youll NeedExcellent communication and interpersonal skills, with an ability to translate technical concepts to healthcare or PBM customersStrong organizational and analytical skillsExperience in the health-tech industry serving Health Plans, employer groups or a PBMAbility to manage competing prioritiesAbility to work creatively and analytically in a problem-solving environmentExperience in B2B and/or B2B2C Account Management / Customer SuccessProficiency with Google Suite, Jira, Slack, and TableauWorking at LarkLark operates as a remote organization, requiring all employees to reside within the United States. The specific salary offered to a candidate will depend on various factors, including their location, job level, and verified job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for additional compensation, such as participation in a bonus program and stock awards, where applicable.Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.#LI-Remote #J-18808-Ljbffr

Created: 2025-09-22