Solution Architect - SCV / Amazon Connect

Job DescriptionOverviewSalesforce Solution Architect - Service Cloud Voice / Amazon ConnectLocation: United States - We are fully remote!Ideal candidates will demonstrate previous consulting experience specifically in Service Cloud Voice and Amazon Connect, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications. SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, to accurately estimate the technical level of effort required for scope of work sold. Role & ResponsibilitiesResponsible for overall Salesforce Service Cloud Voice + Amazon Connect solution design and implementationLead business and technology analysis and provide CRM domain expertiseLead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of viewsPartner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work soldResponsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project teamChampion the adoption of reusable architecture assets to improve efficiencyProduce documentation to aid in the understanding of existing architecture solutionsOwn the overall execution of implementation deliverables and QA Qualifications4-6+ years of consulting experience within the Salesforce or AWS ecosystem2-3+ years of solution design experience with Salesforce Service Cloud Voice and Amazon ConnectSignificant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, Field Service (highly desired), and/or Experience CloudExperience serving as the primary interface with offshore partnersExperience with hands-on solutioning on the Salesforce platform, for a variety of clients (including enterprise and large implementations)Demonstrated ability to confidently lead multiple engagements, at varying stages, at the same timeComprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operationsStrong business processes, process documentation, and process improvement skillsActive Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per roleHighly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation (retired), AWS Cloud Practitioner or AWS DeveloperPreferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant Why Thunder?A Culture of Builders – We're a remote-first, global team of curious, collaborative problem-solvers. You/'ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you/'re excited to build, innovate, and grow, you/'ll fit right in.Forge Your Own Path – At Thunder, you/'re not just filling a role—you're shaping it. Whether it/'s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for YouComprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life / Disability Insurance to keep you and your loved ones covered.Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we/'re building. Come make your mark!Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.Work from anywhere (well, almost) – Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you/'re happiest.People-First Flexibility – We/'re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired. #J-18808-Ljbffr

Created: 2025-09-22