PSC Greeter

Job Description: Summary Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times Duties and Responsibilities: " Greet customers appropriately. Treat all customers in a courteous manner. " Assists patients with kiosk sign-in, and ensures accuracy of same. " Contacts clients to obtain patient orders. " Handles customer inquiries. " Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual). " Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry. " Demonstrates organizational commitment and values of Quest Diagnostics. " Adheres to departmental and company policies. " Reports on time to work, following attendance guidelines. " Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. " Use established protocols for reporting customer complaints. " Ensures that HIPPA Compliance regulations are followed; uses test translation tables. " Completes all required training. " Assists with stocking of supplies. " Other duties as required to meet the customer requirements. " Completes special projects as requested by supervisor or manager. Job Qualifications Required Work Experience: " One year customer service experience Preferred Work Experience: " Keyboard/data entry and PC experience Physical and Mental Requirements: " Prolonged standing/sitting " Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time. " Talking " Vision - requires constant mental visual attention to details. " Walking " Balancing Bending/Kneeling " Pushing/Pulling " Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative Knowledge: " Medical Terminology helpful, not required Skills: " Must be flexible and available based on staffing requirements; weekends, holidays, and overtime. " Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups. " Demonstrates good organization, communication, and interpersonal skills. " Capable of handling multiple priorities in a high-volume setting. " Able to make decisions based on established procedures and exercise consistent, independent, sound judgment. Education: High School Diploma or Equivalent Required

Created: 2025-09-22