Customer Service I (ID #447472)

Los Angeles, CA Huntington Park Ca 3051 $19.10/ Customer Service I * Job Description * Branch Details Position Summary: Customer Service Representative serves as a critical liaison between importers, freight forwarders, customs brokers, carriers. This role requires deep expertise in freight brokerage, port operations, and customs procedures to support cargo processing, examinations, and release activities. The ideal candidate brings exceptional organizational, communication, and problem-solving skills, along with a strong foundation in regulatory compliance and customer service excellence. * Serve as the primary point of contact for customers regarding cargo status and shipment release updates. * Communicate effectively with customs brokers, drayage providers, warehouse personnel, and federal agency representatives. * Provide professional, timely responses to complex inquiries, ensuring customer satisfaction and operational transparency. * Oversee the movement of freight undergoing and ensure accurate status tracking across systems. * Coordinate drayage, exam appointments, and delivery schedules while maintaining real-time updates in internal tracking tools and customer portals. * Validate and manage critical documents such hold/release notices, and billing records. * Support CES warehouse operations by confirming shipment details and prioritizing work based on regulatory requirements. * 3-5+ years of experience in freight brokerage, customs brokerage, freight forwarding, or port/CES operations. * Deep understanding of international logistics, CBP exam procedures, and customs clearance documentation. * Experience working in a CES environment or directly with CBP agencies highly desirable. Huntington Park CA 3051

Created: 2025-09-22