Customer Service Assistant 2 - Eligibility & Special ...

What You Will Do at ODM: Office: Operations Bureau: Business Operational Support Working Title: Customer Service Assistant 2 (Multiple Positions) The Ohio Department of Medicaid (ODM) is seeking a Case Service Assistant 2 in our Eligibility and Special Projects Unit. As the Case Service Assistant 2, your responsibilities will include: * Determining eligibility for Medicaid programs for Ohioans * Processing intake applications and Medicaid renewal redeterminations for all Medicaid programs * Reviewing, entering, and verifying documentation provided by Medicaid applicants and recipients * Corresponding with applicants and recipients to request documentation or clarify information via phone, email, or mail * Tracking and reporting statistical data The ideal candidate should be able to work independently, have strong critical thinking skills, good attention to detail, and be proficient with computers and possess knowledge of Excel. They must be committed to learning about Ohio Medicaid programs to provide exceptional service to their fellow Ohioans. 9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. * Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service

Created: 2025-09-22