Customer Service Representative I (CRL)

Come Join Us!C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.We operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers. What You'll Get to Do The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers and reports to the Team Lead. Through the detailed understanding of all CRL products the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect and Loyalty to best serve the customer. In addition, resolves products and service problems, processes orders and serves as an ambassador (customer advocate) between customers and CRL.ResponsibilitiesMaintain broad knowledge of clients, products, and services of the organizationDocument customer interactions and transactionsListen attentively to customer needs and concerns; demonstrate empathy, and be an advocate for the customerAccurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may existData entry of faxed, emailed and phone-in orders for productionCoordinate between sales and production to meet customer deadlinesMaintain effective communication channels with product and support staffCommunicate with customers to determine expected delivery date and time.Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolutionAssisting sales staff with expediting orders and communications with the production floorAnswer the telephone and direct callers to appropriate departmentsGreet customers in a courteous, friendly, and professional mannerParticipate in educational opportunities internally and externally to enhance knowledge of product and job skillsRegular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.Assist all co-workers when neededOther duties as assignedQualification Requirements: A minimum of 1-year previous customer service experience; glass industry preferredHigh School Diploma or equivalent; Associates Degree preferredStrong organizational and listening skillsAbility to work overtime if requiredAbility to work independently and prioritize work with deadlinesAbility to work in a fast paced, team environment to meet required deadlinesUtilizes strong time management and organizational skills to successfully multi-taskMust be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communicationsBilingual in Spanish preferredWhat CRL Offers You Highly competitive base payPaid time off10 Holidays (inclusive of 2 floating holidays)Market competitive 401(k) matchIndustry-leading medical, dental, and vision benefitsShort-term and long-term disability coverageLife Insurance Health and wellness programsA culture that values opportunity for growth, development, and internal promotionEmployee Discount Hourly: $19.45 - $27.31We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2025-09-22