Client Success Manager

JobID: 210663945 Category: Client Service JobSchedule: Full time Posted Date: 2025-09-05T14:14:43+00:00 JobShift: Day Base Pay/Salary: Irvine,CA $104,500.00-$165,000.00 Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase! As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm's strategy and modernize the client experience. Job Responsibilities * Anticipate and manage work volumes, adhering to established policies and deadlines * Collaborate with stakeholders to effectively resolve client issues / escalations * Analyze and interpret client data to identify trends and develop department strategy * Drive change initiatives, business strategy and technology enhancements programs * Manage in dynamic, high-pressure environments and contribute to business resiliency planning * Attract, develop and retain top talent. Coach and engage - to drive performance * Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture * Build and maintain a culture of trust, transparency and integrity * Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success * Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape * Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption Required qualifications, skills and capabilities * Comprehensive knowledge of Treasury Services and/or Custom Card products * Data Analytics & Change Management experience - including presenting finding * Ability to influence others without direct supervision * Ability to provide quantifiable management reporting & present findings * Project Management & Execution * Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills * Strategic thinking with the ability to adapt to change * Demonstrated team building skills and ability to work in a team environment * 6+ years of client facing work experience * Delivering Coaching and Feedback/People Management Preferred qualifications, skills and capabilities * Previous Team Management Experience * Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience * Google G suites / Microsoft Office adept Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. * Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more * Help the community through expansive volunteer opportunities * Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Created: 2025-09-22