Inside Sales Representative II - Tampa, FL

There's a Place for You at World ElectricA career at World Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. World Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout Florida and Georgia and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.Being "Powered by Difference" means we respect and value diverse perspectives. Within World Electric we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career. World Electric is looking for an Inside Sales Representative to join our team. An Inside Sales Representative will be responsible for ensuring customer satisfaction through processing orders and coordinating customer service needs with other functions within the branch. This role serves as customer contact regarding such matters as pricing, scheduling and shipping. The Inside Sales Representative is responsible for performance in the areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines.Key AccountabilitiesSales:Receive and handle calls from existing and new customers to explain the type of services or products we can offerQuote prices and use sales skills to complete the purchaseOutbound calls to follow up on previous quotesSecure and place orders with others for filling and arrange delivery dateRecord names, addresses, purchases, and reactions of prospects solicitedWork with the outside sales and manager to secure customer satisfaction on all accounts.Works with shipping dept to arrange special delivery circumstancesPrepare and work reports on sales activities and expediting.Source product for "special" and "direct" non-stock customer ordersAssemble all information necessary for a customer quotationPrepare customer quotations and analyze quotation resultsProvide appropriate report information to sales management and outside salesFollow up after sending quotesCustomer Service:Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigationEnsure customer returns are handled in accordance with company policyProvide support at the counter during peak customer times as neededEducation and/or Experience: Two-year certificate/degree from college or technical school orSix months to two years related experience and/or training orEquivalent combination of education and experienceRequirements:Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manualsWrite routine reports and correspondenceSpeak effectively before groups of customers or employees of an organizationInterface in a customer responsive manner over the telephone and in personHandle difficult customer situations with diplomacyAbility to deal with problems involving several concrete variables in standardized situations.Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometryApply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situationsThe individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goalsExperience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities)What We Offer YouWe offer great family-friendly benefits to full-time associates:Healthcare plansDental & visionPaid time off Paid parental leave 401(k) retirement savings with company match Professional and personal development programsTuition reimbursement Opportunity to become a shareholderEmployer-paid short- and long-term disabilityEmployer-paid life insurance for spouse and dependentsRobust wellness programGym reimbursementEmployee Assistance Program (EAP)We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported. Learn More About UsGet to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations."LinkedIn: Instagram: more at World Electric is part of the Sonepar family of brands: Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@.

Created: 2025-09-22