Senior Project Manager

The Senior Project Manager works closely with sales and detailing to meet customer needs on each active project: participates in problem resolution for jobs by skillfully gathering and analyzing information, developing alternate approaches and working well with small groups. Industry experience will allow Senior Project Manager to handle a large volume of work efficiently and effectively with little help or supervision. Responsible for communication with the customer and managing all logistics involved with order and delivering goods on a timely basis. Essential Functions * Receives telephone calls, emails and other correspondence from customers and coordinates response with assigned salesperson assuring reply within 24 hours. * Corresponds and follows up with customers by sending final hardware or other schedules for approval. Assures a prompt return and communicates changes and progress of schedule. * Contacts customer before each jobsite delivery to assure proper scheduling of delivery and assures all logistics regarding delivery commitments are fulfilled. * Coordinate meetings according to the customer's schedule and requirements and update salesperson with summary of meetings. * Proactively anticipates customer needs and actively and periodically solicits feedback on Cook and Boardman performance. * Participates in developing solutions for customers and salesperson with technical issues involving hardware and door products. * Monitors production schedules * Keeps project files orderly and efficiently. * Manages any project changes, revisions, revised purchase orders and changes order documents and Comsense files to show revisions. * Attend all sales meetings to provide information or input for any customer services issues, as well as typing up written notes from the meeting for all project managers * Mentor less experienced project managers to learn about the D&H industry, Comsense applications, etc. about project management best practices * Help interview and train new project managers * Conduct a monthly project managers meeting with all project managers from all teams * Potentially take large low margin projects the branch has closed and project managers those jobs * All other duties as assigned Minimum Qualifications * 5-10 years of experience with the industry, required * Proven project management experience and high technical understanding of products * Excellent written and verbal communication skills and problem solving skills * Proficient in Microsoft Products, including but not limited to Excel, Word, and Outlook * Functional and working knowledge of computers * Must pass pre-employment background check and drug screen Knowledge, Skills and Abilities * Some experience with construction / project management or sales in commercial building materials * Ability to read and understand construction documents * Effective time management and organizational skills * Effective communication skills both verbal and in writing, good mathematical skills * Understanding of basic construction skills * Professional and polished in both appearance and speech

Created: 2025-09-22