Operations Manager

Overview * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established service center budget guidelines. * Utilize T.E.A.M. System for P&D and Dock Operations as well as trailer utilization report to maximize resource (i.e. company assets, equipment, personnel) capabilities. * Prepare and compile daily, weekly, monthly production and service records and measure conformance to stated service center objectives. * Observe, inspect and measure proficiencies in service center personnel to determine changes in work practices and/or procedures necessary to improve overall service center operations. * Review logs and reports and confers with shift supervisory personnel to ascertain scheduling, production and administrative support function requirements. * Maintain superior internal and external customer relations, consistent with company policies. * Receive constructive criticism and praise in a business-like fashion and maintains a professional, positive attitude. * Assist in the training, development and evaluation of all supervisory and production personnel work performance and recommends or initiates personnel records documentation. * Responsible for recruitment of prospective subordinate employees, including screening, qualifying and interviewing in conjunction with Service Center Manager. * Inspect Service Center facilities for conformance to prescribed standards of safety and cleanliness. * Inspect service center for security, such as Bay doors locked at the end of each shift, tractors locked, key properly stored in designated area, freight in appointment trailers locked. * Responsible for routine maintenance/repairs and initiates requisitions for corrective actions required through service center manager. * Work closely with Line Coordinator in the planning and implementation of line haul schedules to ensure consistent attainment of on-time service performance requirements. * Confer with various departments to ensure coordination of service center activities; i.e. line haul, sales, maintenance and claims. * Issue directives to subordinates to coordinate the movement of expedited, late or special circumstance freight. * Assist in the investigation of all accidents on job related injuries and ensures report preparation is timely and accurate with corresponding corrective actions initiated; coordinates same with Director of Safety. Is knowledgeable and has understanding and application of company safety practices including DOT, EPA, ICC and OSHA rules and regulations and ensures worker compliance. * Participate in Controlled Substance Testing Program, which meets minimum Federal Motor Carrier Safety Regulations for Pre-Employment, Random Reasonable Cause and Post Accident Testing. * Assist in the preparation and conduct of regular service center meetings in order that all supervisory, staff and production/service personnel might be properly informed relative to service center performance, company trends, sales/marketing plans as well as individual accomplishments and performances. Is similarly for effective, consistent communications at the highest level possible as well as for facilitating our Open-Door policy. * Coordinate and facilitate Company as well as service center sponsored TQM Continuous Improvement Process; is persistent in our corporate commitment to quality and excellence. Timely and effectively handles special assignments as directed. Qualifications * Knowledge of the LTL/ Transportation Industry * Has managed Drivers and Dockworkers * Knowledge of the surrounding geographical area to the Service Center Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days

Created: 2025-09-22