Program Scheduler

* Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source. * Participates in morning check in meeting with designated Admissions Coordinator to review staffing/scheduling needs for the day. Call to be completed prior to 9am local time. * Participates in morning check-in meeting with Admissions Manager to review staffing/scheduling needs for the day. Check-in to be completed prior to 9am local time. * Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting * Supports Admissions team to exceed program goals. * Establishes a rapport and maintains an effective relationship with all internal and external Vitas customers. * Enters accurate information to support data integrity in VITAS computer applications. * Responds accurately to all questions received regarding services provided by Vitas. * Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission. * Escalates matters to Admissions Manager when assistance or clarification is needed. * Follows the VITAS Admissions Standard for contingency staffing * Participates in ongoing training and development based on the changing healthcare environment. * Notifies Admissions Staff of all scheduled appointments within their working hours of 8am-8pm local time. * Notifies VITAS Marketing Representatives of all new referrals within their working hours of 8am-8pm local time. * Utilizes Appointments Everywhere to effectively facilitate the scheduling/updating of appointments. QUALIFICATIONS * Two or more years related experience in medical terminology and/or in a call center environment * Ability to attain goals in a fast-paced, dynamic environment * Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers * Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service * Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm * Prior experience in working collaboratively with other functional leaders to drive action plans. * Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously * Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork. * Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions EDUCATION * Completion of high school or basic education equivalency preferred * Bilingual in Spanish/English a plus * Medical or business office education or training desired SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V

Created: 2025-09-22