Desktop Support - EUC

Must Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill Problem solving Excellent Communication Roles & Responsibilities * Willingness to work in flexible shift schedules and available for on call support * Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom. * Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels. * Manage and troubleshoot Citrix Virtual Apps and Desktops. * Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco. * Provide comprehensive support for end-user hardware, software, and peripherals. * Support mobile technologies such as iOS devices, Workspace ONE, and Intune. * Experience in handling tickets via ITSM tool preferably Service Now * Ability to work independently and manage tasks effectively. * Experience working with a team in a larger IT environment. * Experience working with video conferencing systems from companies like Poly and Cisco. * Good communication skills, able to interact with different IT customers, including leadership. * Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS * Knowledge of Microsoft Endpoint Configuration Manager and JAMF. * Some familiarity with Citrix Virtual Apps and Desktops. * Experience helping users with their computers, software, and devices Salary Range: $65,000 - $70,000 a Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. In order to comply with U.S. laws and regulations pertaining to this position, the person(s) hired must be a U.S. Citizen or U.S. Permanent Resident (i.e. "Green Card Holder"), #LI-SP1

Created: 2025-09-22