Field Services Technician I

Key Responsibilities include: * Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others * Troubleshoot and repair failed IT hardware in retail store and/or office settings * Pick up shipped good service parts and drop off defective service parts on a timely basis * Provide exceptional customer service * Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail) * Performance review metrics include the following: * SLA achievement * Customer Service scores * Inventory movement and accuracy * Safety * Compliance related training and follow through * Service call management * Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards * Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules * Focus on safety at all times -- including maintaining a safe driving record * Additional Responsibilities may include, but are not limited to: * Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed * Complete staging / integration services of IT hardware as needed * Installation or cabling projects may require travel * Extensive driving required in company provided vehicle * May be assigned other duties as needed #LI-BB1

Created: 2025-09-22