Events Manager

Temporary Events Manager We seek an experienced and dynamic Events Operations Manager to join our team. The successful candidate will manage all aspects of event planning and execution, oversee guest communications, and contribute to the smooth operation of events, onsite and offsite catering, and occasional buyouts of our restaurants. This role is crucial in ensuring the satisfaction of our guests and, therefore, requires strong organizational skills, proficiency in events and the ability to provide exceptional customer service. What MML Hospitality Offers: • Salary Range: $70,000 + Commission • Bonus Potential What You'll Do: • Proactively identify and pursue new business opportunities for hosting events, such as weddings, corporate events, private parties, fundraisers, and other special functions. • Manage inbound inquiries and guest communication through email, TripleSeat, phone, and in-person interactions, ensuring prompt response to all inquiries within 48 business hours. • Cross-sell venues based on needs of event and availability. Conduct compelling venue site tours showcasing venue capabilities and selling points. • Accurately write catering proposals, contracts and Banquet Event Orders to ensure seamless service and client satisfaction. • Report on monthly/quarterly KPIs , including sales performance, lead generation and conversion, competitive sets, and guest satisfaction. • Coordinate with the Culinary team, Beverage team, GM’s  to plan and develop menus, including pricing, matrices for service, and identifying OSandE needs. • Manage outsourced vendor services, including placing and confirming orders, communicating event details, directing on-site, and processing invoices as needed. • Ensure that all event insurance certificates, licenses and permits required are obtained in a timely manner. • Coordinate with the curatorial and collections teams to ensure events are compliant with company policies. • Work with management teams to reconcile event checks. • Participate in regular meetings and cross-departmental projects. Requirements: • Minimum 3-5 years of experience in a similar role – strong preference for candidates who have worked in venue and catering sales. • Strong management skills with a focus on customer experience. • Solution-oriented, creative, and able to work independently. • Excellent verbal and written communication skills. • Highly organized with strong attention to detail. • Results-oriented and entrepreneurial-minded. • Proficient in Tripleseat, MS Office, Google applications. • Local travel is required. • Flexibility to work extended or irregular hours, including nights, weekends, and holidays. Physical Requirements: • Ability to lift to 50 pounds, stand for long periods, and move between locations frequently. • Ability to handle multiple tasks, prioritize work, and maintain composure under pressure. Reporting Structure: Reports directly to the Regional Director and venue GMs. Regularly interacts with key teams and personnel across multiple departments, including kitchen staff, event coordinators, and management. Compensation: This is a salaried leadership role with a salary + 3% commission on newly acquired booked/ executed events. Key Responsibilities:Strategic Leadership • Identify, cultivate, and grow new event opportunities and client relationships. • Lead the creation of a robust events department, establishing systems, policies, and workflows. Sales and Client Relations • Review and respond promptly to all inquiries via phone and email with tailored proposals. • Sell, book, and contract events while maintaining client relationships. • Conduct site visits and walkthroughs for prospective and contracted clients. Planning and Execution • Generate BEOs; lead weekly BEO meetings with Front of House, Heart of the House and department heads to ensure flawless execution. • Oversee all event logistics including set-up, rentals, vendors, AV, décor, and day-of execution. • Develop and implement creative event concepts, theme parties, and seasonal/holiday programming. • Collaborate with operations and culinary teams to create and maintain special event menus. Operations and Systems • Maintain accurate event documentation in Tripleseat and oversee all contracts, billing, and payments. • Develop production schedules and manage internal/external resources for seamless execution. • Uphold cleanliness, safety, and service standards during tours and live events. Networking and Brand Growth • Attend community and industry events to represent Golden Age and cultivate business development. • Collaborate with leadership to develop creative solutions for client challenges and drive revenue growth.

Created: 2025-09-23