Plumbing and HVAC General Manager

OverviewAre you a seasoned leader in the service or trades industry looking for a role where your expertise directly shapes a company's success? If so, Doug Anderson Plumbing and Heating in Billerica, MA has an exciting opportunity for you to step in as our Plumbing and HVAC General Manager and make a meaningful impact every day!About Our TeamAt Doug Anderson Plumbing and Heating, we focus on delivering top-notch plumbing and heating solutions that our customers can rely on. From new installations and renovations to service calls, we/'re dedicated to excellence in every job. Our team members enjoy a comprehensive benefits package, including health and dental coverage, Aflac, company gear, and exciting team events such as golf outings and other fun activities.What You/'ll DoField OversightSupervise job quality, technician performance, scheduling, and inspectionsHandle escalations, resolve on-site issues, and ensure readiness for jobsOperations ManagementOversee scheduling, permitting, job flow, and workflow systemsManage vendor relationships, fleet readiness, and equipmentTeam LeadershipRecruit, onboard, support, and review employees; address discipline when neededFoster a culture of accountability, communication, and collaborationCustomer ExperienceEnsure exceptional service delivery and manage escalated customer concernsCollaborate with leadership to improve systems and drive long-term strategyWhile standard hours are 7:00 AM–4:00 PM, Monday–Friday, our Plumbing and HVAC General Manager must be available 24/7 for urgent matters, including job site issues, customer escalations, technician support, or operational emergencies. Flexibility during high-volume periods, staffing challenges, or municipal scheduling requirements is essential.What We/'re Offering Our Plumbing and HVAC General Manager$85,000–$118,000/year (DOE), with potential for performance-based bonuses50% employer-paid health and dental insuranceAflac coverage401(k) with a 4% company matchPaid holidays, vacation, and sick timeOngoing trainingExciting company outingsCell phone reimbursementEmployee Referral ProgramApply If You Meet These Qualifications10+ years of leadership experience in service/trades industriesProficiency with Service Titan, Slack, RingCentral, Google Workspace, and Ability to lead teams, manage systems, and improve operationsStrong organizational, decision-making, and communication skillsComfortable in a fast-paced, hands-on environmentHaving 20+ years of total experience would be a huge plus! Meet the qualifications listed above? Then hit apply - we/'re ready for you!Job Posted by ApplicantPro #J-18808-Ljbffr

Created: 2025-09-23