Technical Support Specialist

Technical Support Specialist - Contract Role Summary We are hiring multiple Technical Support Specialists to support a large-scale store systems conversion project. These specialists will provide technical support to field technicians performing onsite upgrades, ensuring smooth transitions from legacy systems to our client's new platform. This is a hands-on, customer-facing role requiring strong technical troubleshooting skills and the ability to manage multiple systems and devices under tight timelines. You’ll play a key role in enabling the successful implementation of new technologies across hundreds of retail locations. Key Responsibilities Provide phone and backend support to field technicians during store system conversions Troubleshoot issues related to POS, mobile checkout, desktops, gas systems, and other store technologies Assist with provisioning, decommissioning, and installation of new systems Ensure timely and accurate execution of project implementations across multiple stores daily Document support activities and escalate complex issues as needed Collaborate with internal teams to maintain project momentum and meet rollout targets Deliver exceptional customer service while managing high-pressure situations Support end-to-end implementation processes, aiming for completion within 4–6 hours per store Key Requirements 1–3 years of experience in technical support, help desk, or IT operations Strong troubleshooting skills across networks, systems, servers, and mobile devices Ability to work onsite at the Enon, OH headquarters five days a week (one weekend day) Excellent communication and customer service skills Comfortable working in a fast-paced, high-volume environment Flexible to work assigned shifts and adapt to evolving project needs Education or certifications in IT-related fields are a plus Experience with Windows, POS systems, or retail/gas station environments is highly desirable

Created: 2025-09-23