Front Desk Supervisor - DoubleTree by Hilton Boston ...

Oversees front desk operations/. Provides guest service, guidance and leadership to ensure consistent customer service is provided/. Assigns and instructs team members in details of work/. Monitors lobby traffic to make staffing adjustments accordingly/. Resolves customer complaints/. Trains, supervises, schedules and assists in evaluating staff/. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments/. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: + Supervise Front Desk operations during your assigned shift to a consistently high standard + Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events + Advise your shift team of any special events or VIP Guests in the hotel that day + Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work + Maximize sales revenues through up/-selling and marketing program + Manage Guest requests, inquiries, and complaints promptly and completely + Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry/. Today, Hilton remains a beacon of innovation, quality, and success/. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values/. Specifically, we look for demonstration of these Values: + Hospitality /- We're passionate about delivering exceptional guest experiences/. + Integrity /- We do the right thing, all the time/. + Leadership /- We're leaders in our industry and in our communities/. + Teamwork /- We're team players in everything we do/. + Ownership /- We're the owners of our actions and decisions/. + Now /- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full/-service hotels and resorts to extended/-stay suites and mid/-priced hotels/. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value/. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands /(/. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day/. And, our amazing Team Members are at the heart of it all/! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Front Desk Supervisor /- DoubleTree by Hilton Boston Downtown_ **Location:** _null_ **Requisition ID:** _HOT0BT8H_ **EOE/AA/Disabled/Veterans**

Created: 2025-09-23