Room Attendant

Room Attendant $16.50 an hour Department: Housekeeping Reports to: Executive Housekeeper Position: Room Attendant Status: Non- Exempt Position Summary: The primary responsibility of the Room Attendant is to maintain clean and attractive guest rooms while following company standards and safety/security procedures. Accountabilities: The Room Attendant is responsible for the timely and proper cleaning of guest rooms on a daily basis. Qualification Standards Education & Experience: * Experience in a hotel or a related field preferred * High School diploma or equivalent preferred Tools & Equipment: * Telephone, two-way radios * Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum Work Environment: * Under variable temperature conditions * Under variable noise levels * Outdoors/Indoors * Around chemicals, fumes and or odor hazards * Around dust and or mite hazards Physical Requirements: * Long hours sometimes required * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects * Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty * Ability to stand for long hours and walk long distances without fatigue * Ability to work under variable temperatures and noise levels * Near Vision - The ability to see details at close range Mental Requirements: * Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English * Must be able to evaluate and select among alternative courses of action quickly and accurately * Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary * Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need * Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests * Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions * Multi-lingual skills helpful Duties & Functions Essential: * Approach all encounters with guests and employees in a friendly, service-oriented manner * Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel * Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working * Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations * Secure issued keys at all times, report lost or stolen keys immediately * Follow proper SOP on entering and securing guest rooms * Thoroughly clean and re-stock guestrooms to New Castle Standards * Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up * Report all lost and found items to the Housekeeping Supervisor immediately * Keep all hallways, public areas, and closets clean, neat, boomed and vacuumed * Prepare housekeeping cleaning cart for next day's use * Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager * Complete all assigned cleaning duties in designated area * Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention Marginal * Assist in Laundry * Participate in all hotel and departmental meetings as requested * Other duties as required The Woodcliff Hotel and Spa is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.

Created: 2025-09-23