Load Planner (ID #458940)

Fullerton , CA Fullerton Ca 3161 $27.00/ Load Planner * Job Description * Branch Details Job Title: Load Planner Location: Fullerton, CA Start Date: Start Time: 9:00 AM We're currently seeking a highly organized and detail-oriented Logistics Coordinator to join our team in Fullerton, CA. Key Responsibilities: * Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients. * Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems. * Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues. * Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner. * Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries. * Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs. * Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations. * Compliance: Ensure all shipment documentation follows company and regulatory requirements. Requirements & Qualifications: * Experience: * Prior experience in logistics, supply chain, transportation, or customer service preferred. Technical Skills: Proficient in Microsoft Outlook and Excel. Experience with logistics software such as TMS, WMS, or similar systems. Accurate data entry skills. Communication: Strong verbal and written communication abilities. Customer-focused approach with a professional demeanor. Other Key Skills: Attention to detail in documentation and tracking. Strong problem-solving and troubleshooting abilities. Ability to multitask in a fast-paced environment. Team-oriented mindset and collaborative spirit. Preferred Qualifications: * Experience in freight forwarding, trucking, or 3PL logistics. * Knowledge of shipping regulations and industry best practices. * Bilingual (English & Spanish) is a plus. Fullerton CA 3161

Created: 2025-09-23