Customer Service Rep Conference Services

Conference Services plays a key role in delivering a professional, welcoming, and efficient workplace experience. This position is responsible for greeting guests, supporting employees, coordinating visitor and workspace logistics, and ensuring the office environment is clean, well-stocked, and operating smoothly. The ideal candidate is proactive, service-oriented, and highly organized. Key Responsibilities: * Maintain highest level of customer care while demonstrating a friendly and cooperative attitude * Effectively address and resolve client and customer concerns and/or complaints * Demonstrate flexibility in satisfying customer in high demand environment * Develop a familiarity with the building occupants for whom you are assisting * Greet and present a professional and friendly image to employees, visiting guests and customers * Serve as a point of contact for visitors, customers, or employees who are lost or require direction * Provide information regarding building services, parking, cafeteria hours, etc. * Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.) * Maintain clean, organized, and professional work areas * Participate in Exela Enterprise Solutions and customer mandated training * Handle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilization * Identifying seating booking conflicts or potential booking conflicts, suggesting solutions * Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the service areas, conference rooms, supply rooms, and other areas as designated. * Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed. * Request facilities attention for maintenance/safety issues observed on walk through. * Respond to numerous phone calls * Correspond via email using Microsoft Outlook * Provide limited technology support * Provide backup support for conference/meeting room reservation. * Provide special project and administrative support on an ad hoc basis * Ensure that deadlines are met; prioritize workload assignments * Maintaining all logs and reporting documentation with attention to detail       * Participate in cross-training * Adhering to all safety procedures * Consistently adhering to business practice guidelines and policies * Provide back up support to mail services functions as needed * Taking direction from Team Leader or Service Delivery Manager   Qualifications: * Minimum of 1 year customer service related experience required. * Computer proficiency in email environments, Microsoft Office Suite or similar programs * Exceptional Customer Service Skills & Professionalism * Provide a professional manner and appearance when on duty. * Strong planning, prioritization and organizational skills * Ability to multi task and manage multiple priorities and deadlines is critical * Self-motivated and possess a strong sense of responsibility * Strong attention to detail and follow through * Excellent communication skills both verbal and written * Work effectively with a diverse range of individuals and groups * Willingness to cross-training for other job functions * Ability to effectively work individually or within a team in a fast paced environment * Ability to lift and/or move items up to 50 pounds or maximum allowed by current State Law with or without accommodations * Ability to sit, stand and/or walk for long periods of time with or without reasonable accommodation * Ability to meet employer's attendance policy "The pay range for this position starts at $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

Created: 2025-09-23