Customer Support Representative-II

Client DoorDash Title Customer Support Representative-II Location HQ, USA, CA, San Francisco, 2nd St Description Title: Customer Service Representative Location: Remote, any time zone Description: We're seeking a Customer Service Representative to support both our restaurant partners and Dashers with fast, empathetic, high-quality service. Job Role: You'll triage and resolve inbound inquiries across channels (chat, phone, email) and escalate to specialized teams when needed. You'll also drive outbound communications and proactive updates during incidents, delays, and product changes. In real time, you will monitor live deliveries, intervene to unblock orders, and exercise judgment on when to "make good for customers or partners. You'll analyze patterns, document root causes, and recommend policy or workflow changes to reduce repeat issues. Over time, you'll design and operationalize scalable processes, playbooks, macros, and tooling requests that uplevel our support operation. Success looks like faster resolution times, improved CSAT/partner satisfaction, and fewer escalations through smarter systems. Requirements: Ideal candidates bring crisp written and verbal communication, calm decision-making under pressure, comfort with data/SQL or dashboards, and a bias toward ownership and continuous improvement. Classification TAC: Temporary Agency Worker Remote Work Address - Remote Address Time Zone - Holiday Schedule - Work Schedule - Start Date Sep 8, 2025 End Date Dec 31, 2025 Business Unit Marketplace Account (GL Number) 8100 Contractors Market CORP Workday Access - Posting Yes Business Need Increase in Workload Primary Hours Standard Business Hours Allow for Remote Yes Requisition Process Type Standard Job Posting Rejected N/A Job Posting Rejected by PMO N/A Job Posting SLA Classification LI/Customer Service Laptop No Requisition Reason Original|Open Position Intake Call Completion Date 2025-08-28T08:00:00.000

Created: 2025-09-23