Membership Services Associate

Description BILINGUAL POSITION SUMMARY: This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties. Bilingual in Spanish a plus ESSENTIAL FUNCTIONS: Greet and serve members and guests * Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors. * Give membership and program information to walk in and phone customers. * High knowledge of program information at all times. * Conduct facility tours as needed Answer telephones in a prompt courteous manner * Understand and able to use phone system. * Provide all needed information on phone messages taken and given to correct individual or forward on voicemail. Receipt money transactions and program sign-ups * Member sign up and program registration all done correctly and in a speedy manner. * Enter receipt information correctly for membership and programs. * Be accountable for all money collected during your shift. * Prepare end of shift deposits and reports Serve as Check-Point when needed * Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program. Other * Serve as liaison between members and program supervisors * Handle and solve member complaints * Make Coffee, Keep Member Lounge area tidy * Open and Close facility as appropriate for assigned shift * Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department. * Additional duties as assigned by supervisor Requirements QUALIFICATIONS: * Excellent verbal and communication skills * Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening * One to two years prior customer service experience * Professional appearance and behavior * Able to prioritize and meet deadlines * Able to maintain confidentiality * Positive attitude * Must be a self starter, with high energy and a positive attitude * Adhere to drug/alcohol/smoke free workplace policy CERTIFICATIONS AND TRAINING REQUIREMENTS: * CPR and First Aid Certifications required * Completion of YMCA of the USA Child Abuse and Neglect class * Completion of the YMCA's Blood Borne Pathogens training * Staff Safety Requirements/Cleaning Protocols * Additional training classes as recommended by Supervisor

Created: 2025-09-23