Chief Operating Officer (COO)

Lead Operations at the Forefront of Retail Home DécorPosition: Chief Operating Officer (COO) Location: Los Angeles, CAAre you a seasoned operations leader withdeep roots in the retail industry? Do you have a proven track record of scaling high-volume consumer goods businesses and driving performance across complex retail channels like Amazon, Walmart, Target, and Wayfair?Crystal Art Gallery, a dominant player in the home décor retail space, is seeking aChief Operating Officer (COO)to drive operational excellence across our expansive, fast-moving enterprise. With over 35 years of innovation and our products featured in 9 out of 10 U.S. homes, we’re looking for aretail operations powerhousewho understands the urgency, scale, and dynamics of the mass-market retail world. _____________________________________ The Role: Built for a Retail Operations ExpertAs COO, you’ll be the key architect of our internal operational strategy—streamlining processes, boosting performance, and driving cross-functional synergy. You’ll bring a deep understanding ofretail logistics, merchandising cycles, supplier networks, product launches, fulfillment operations, and retail analytics.You will: Lead and manage all internal operations with a sharp focus on retail execution, from supply chain efficiency to in-store and e-commerce performance. Collaborate closely with the CEO and CFO on strategic planning, budgeting, forecasting, and growth initiatives. Guide department heads in logistics, merchandising, customer service, sales operations, and more—with a bias toward speed, data-driven decision-making, and cost control. Navigate complex, high-volume relationships with major retailers and online platforms. Drive bottom-line results with exceptional P&L oversight, reporting accuracy, and agile performance management. __________________________________ Key Responsibilities:Own and execute day-to-day business operations with retail efficiency and accuracy. Directly manage cross-functional teams with an emphasis on supply chain, inventory management, sales operations, merchandising, and fulfillment. Build and scale operational systems that support seasonal retail demands and omnichannel distribution. Ensure retail compliance, vendor coordination, and on-time delivery across major accounts. Analyze performance metrics by channel and take proactive steps to improve sell-through, reduce costs, and optimize margins. Lead budgeting, financial reporting, and forecasting to ensure profitability across all retail partnerships. Oversee HR functions to align culture and performance with the pace of the retail sector. __________________________________ What We're Looking For:10+ years of senior leadership experience in the retail sector, specifically within high-volume, fast-moving consumer goods or home product businesses. 5+ years as COO or equivalent operational leadershiprole in a multi-channel retail company. Bachelor’s degree in Business, Finance, Supply Chain, or related field (preferred). Demonstrated success in managing operations tied to mass retailers (Amazon, Walmart, Target, Wayfair, etc.). Deep knowledge of retail merchandising, sales trends, product lifecycle management, and order fulfillment best practices. A proactive, strategic thinker with strong analytical skills and a “get-it-done” mentality. Proven ability to lead diverse teams, influence across departments, and thrive in a performance-driven culture. _____________________________________ Why Crystal Art Gallery?Crystal Art Gallery is a recognized leader in home décor, with products found in virtually every U.S. home and partnerships with the biggest names in retail. This is your opportunity to join a brand with staying power, creative vision, and national reach.If you’re ready to bring your retail operations expertise to a dynamic, design-driven company with major market impact—this is your seat at the table.

Created: 2025-09-23