3PL Supervisor (Hebron)

Rocket Shippers is the leading provider of customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment solutions and services for clients in a variety of industries. We are constantly looking for areas of improvement to continuously exceed all client expectations. If youre great at what you do, passionate about doing it, and looking for a new home that rewards excellent work, effort, and collaboration, Rocket Shippers is the right place for you! Who Were Looking For Were always on the lookout for smart, hard-working, and skilled top performers who are interested in joining a fantastic team within a fast-growing company. Why Youll Love to Join a Fast Growing 3PL: Health, dental, and vision insurance Competitive compensation 401K savings plan with company match. PTO Culture where youll be valued for daily contributions. Tremendous growth opportunities. Full ownership of what you are managing. Opportunities for advancement, we take pride in promoting from within our organization. Ongoing training and leadership development to prepare you for the next promotion role. High visibility role collaborating with Network Managers, Director of Customer Solutions, and Director of Operations. The Position The Warehouse Supervisor, reporting to the Warehouse Manager, will manage and oversee the warehouse activities of their assigned area(s), ensure efficient processes, and maximize warehouse productivity. The Supervisor will also manage multiple accounts, having direct contact with the clients, customers, and affiliates to help ensure customer accounts stay up to date and adhere to the client SLA company standards. Your Day-to-Day Actively lead morning huddle, stretches, and effectively communicate daily goals, building, and company-wide information; sets the energy level and tone of the day. Responsible for adhering to and meeting the daily department goals in safety, sanitation, productivity, and quality, and ensuring all area targets are met. Complete the day-to-day tasks relative to associate/temporary staff schedules, time, and attendance. Provide supervision and direction to the team as it relates to the day-to-day workflow for the assigned area(s)/account(s). Make recommendations for changes in staffing as necessary to meet the demands of workload; interview applicants and make recommendations for hire; assess training needs; counsel employees and recommend corrective and/or disciplinary action when appropriate; and document employee performance. Provide coverage to other Supervisors accounts/areas and/or the manager as business needs dictate. Responsible for ensuring associates are properly trained on all standard operating procedures, method observations are conducted and documented per company standards. Articulate and/or address customer concerns and operational issues to facility management in a timely and efficient manner. Partner with other supervisors to balance labor and ensure the operation of an efficient shift while utilizing the WMS, time clock, daily planner, reports and other tools. Ensure all required documentation and system transactions (electronically and/or manually) for assigned area(s)/account(s) are completed promptly. Responsible for maintaining physical inventory accuracy at a defined company rate. Proactively identify and lead continuous improvement initiatives. Assess warehouse operations continually to ensure the warehouse is neat, secure, safe, and well organized. Ensures proper shift hand-off to other shifts or prepares for the next day equipment, supplies, and labor needed based on productivity and workload. Maintain all customer and client-related master data (including but not limited to item set up, account set up, and compliance routing) Experience with preparing of compliance orders to major retailers such as Amazon, Nordstrom etc. Process/ Input customer orders, review daily EDI transmitted edits, and make any potential corrections. Maintain open communication with clients and customers to continually develop relationships and rapport. What You Bring To The Table 1-3 years of supervisor experience working for a 3PL, Supply Chain, and Transportation, WMS system preferred. 3-5 years of proven Account Management experience in a 3PL environment Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure. Working knowledge of Microsoft business applications such as Outlook, Excel, PowerPoint, Slack, Asana, and warehouse management systems preferred. Experience must demonstrate the ability to balance completing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail. High school diploma/GED required; Some college experience preferred. Experience must demonstrate a strong working knowledge of warehouse operations, policies and procedures. Ability to read, write, and communicate in English (Bilingual Spanish/English skills preferred). Must be able to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. The above statements are intended to describe the general nature and level of work assigned to this position role. They are not to be construed as an complete list of all job duties performed by the this position. Rocket Shippers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

Created: 2025-09-23