Event Operations Director - The Westin DC

Event Operations Director - The Westin DCJoin to apply for the Event Operations Director - The Westin DC role at Encore.Position OverviewResponsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.Key Job ResponsibilitiesOperations ManagementDirects the operations team on daily equipment setups and strikes.Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors.Utilizes the billing system to coordinate invoicing activities and ensures accuracy.Asset ManagementEnsures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.Researches and remains current on new technology and equipment to purchase.People DevelopmentMaintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members.Manages staff to support the growth of the business and accomplish the organizational goals.Provides focused and continued coaching to develop the skills of team members.Manages human resources activity including selection, performance management, and training and development.Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.Training and DevelopmentEnsures employees are properly trained in all areas.Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs.Provides mentoring and coaching to assure the continual development of team members.Trains technical staff and models appropriate use of all technical equipment.Recommends team members for additional training opportunities as needed.Job QualificationsHigh School Diploma is required. Bachelor’s degree is preferred.3+ years of audio-visual experience1+ years of supervisory experienceWorking knowledge of audio-visual equipment in a live show environmentExperience handling pre-planning and operations of large audio-visual eventsProficiency with computer hardwareProficiency with computer software and programs, including the Internet and Microsoft OfficeEffective leadership abilities and customer satisfaction focusA valid driver’s license is required for team members in positions that operate Company vehiclesCompetenciesDeliver World Class ServiceHospitalityOwnershipDo The Right ThingManages AmbiguityDrive ResultsDirects WorkAchieves GoalsSee The Big PictureFinancial AcumenValue PeopleBuilds Effective TeamsFor more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL: and Work EnvironmentPhysical RequirementsTeam members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sitting: 2-3 hours per dayStanding: 3-4 hours per dayWalking: 3-4 hours per dayStooping: 0-1 hour per dayCrawling: 0-1 hour per dayKneeling: 0-1 hour per dayBending: 0-1 hour per dayReaching (above your head): 0-1 hour per dayClimbing: 0-1 hour per dayGrasping: 0-1 hour per dayWork EnvironmentHotel environment with moderate exposure to indoor/outdoor elements. Working times include irregular hours and on-call status including days, evenings, weekends and holidays. Use of high-end audio-visual equipment and electrical components; exposure to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations.The above description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.SalaryPay Range: $64,938.00 - $79,549.00Final compensation is based on location, travel, relevant experience, or particular skills and may include overtime, bonuses or incentives where applicable.Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We also value inclusivity and belonginess.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Events ServicesWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-23