Onsite IT Engineer San Diego CA

Overview Join Our Growing Team at Dedicated IT - Leaders in Healthcare IT! At Dedicated IT, we're more than a Managed Service Provider—we're healthcare's trusted IT partner. Proudly ranked #33 on CRN's 2022 Fast Growth 150 List, we've established ourselves as a household name in Healthcare IT. With our people-centric culture, competitive benefits, and consistent year-over-year growth, we're known as an employer of choice in the Managed Services world. We believe in investing in our team. That means prioritizing your professional AND personal success through career development, advancement opportunities, certification support, and work-life balance. Here, you'll find a supportive environment that celebrates growth and innovation. As we continue to rise as one of the top 5 privately-owned MSPs in the U.S., we're looking for a Onsite Engineer to join our Mid-Market Service division. In this role, you'll have a direct impact on our mission and help shape the future of healthcare technology. Ready to advance your career with a leader in Healthcare IT? Apply today and let's build the future of healthcare, together! If you would like to know more about Dedicated IT, here are some resources: LinkedIn company page Glassdoor reviews Position Summary Location: San Diego, CASchedule: Full-time onsite with client of Dedicated ITSalary: Up to $65,000 Key Responsibilities As an Onsite Engineer at Dedicated IT, you'll be at the heart of helping your client improve their infrastructure and continue daily operations. Working alongside our Service Desk, you'll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the clientele we partner with, you'll have what you need to deliver an exceptional support experience while continually developing your technical skills. Resolve client issues through in-person requests Collaborate with client C-Suite, Service Delivery Manager, and Team Lead to ensure exceptional service. Tackle a range of issues, from basic to complex, as requested by end users. Document detailed notes, track time accurately, and update technical documentation. Manage IT issues for client and escalate to Escalation Engineer when needed, providing thorough notes and recommendations. Mentor teammates and train users on supported software and hardware. Quickly identify and communicate potential major incidents to the Team Lead. Troubleshoot and create workarounds when standard procedures don't apply. Assist with software installations and vendor management for client support. Maintain timely case follow-up and keep clients updated. Collaborate on client projects with the Account Manager and SMB Service Team Key Responsibilities & Technical Requirements Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users. O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity. Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach. Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity. Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more. End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity. Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth. Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently. Education & Experience Qualifications Minimum Education: High School Diploma or GED required. Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications. Experience: 2+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) preferred. Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus. Perks & Benefits Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well. 401K with Company Match: Start planning for your future with our competitive retirement savings plan. Generous Time Off: 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave. Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career. People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment. Thanks for your interest in Dedicated IT! Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law. #J-18808-Ljbffr

Created: 2025-09-23