Account Manager – SLED

OverviewThe Cornerstone Account Manager - SLED is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Account Manager ensures high levels of client satisfaction and leverages their deep understanding of our client’s business needs to ensure they are receiving the most value from our technology - identifying new areas and applications for our technology and services. The Account Manager will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer’s Cornerstone solution that leads to renewals and continuing relations.The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions and will be the key business contact for the client.Key skills for this position include excellent discovery, sales, communication, and account management skills.You’ve got what it takes if you have…Experience in an account management capacity and are looking for an opportunity to take each assigned account to the next level.The ability to show us strong communication and relationship building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre-sales resource, product management or other).An understanding of account management and software sales, ideally on the applications side, and you will be able to develop an understanding of our software solutions quickly.Previous experience of developing opportunities and a passion for fostering customer satisfaction and helping them reach their goalsProven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendation for added solutions and services. Highly committed individual with a background in account managementStrong, influential team player capable of building good relationships across all functionsPassionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone’s interestsFlexibility, integrity and creative problem-solving skillsExcellent oral and written communication skills in English as well as other required language as per job opening(s). With the proven ability to effectively present and communicate in an articulate and confident manner to all levels of an organization, including senior management levelsStrong discovery skillsThe ability to take a consultative approach to both prescript and recommend a talent management strategy to your clientsExcellent follow-up skills with great attention to detailThe ability to manage several priorities and work well under pressureProven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departmentsProven ability to align across Cornerstone’s corporate functionsSome travel will be required depending on assigned book of accountsDemonstrated commitment to valuing diversity and contributing to an inclusive working and learning environmentThe ability to listen to the customer, understand what they need, find solutions that will help them and to drive long term relationships with the customer and Cornerstone, is critical.Consideration for privacy and security obligationsExtra Dose of Awesomeness if you have…An understanding of learning, performance and talent solutions, and familiarity with the industry.Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at #J-18808-Ljbffr

Created: 2025-09-23