Systems Engineering and Operations Manager

OverviewSystems Engineering and Operations ManagerWashington, DC (hybrid)RequirementsCurrent Active DoD Secret or Top-Secret clearanceAble to pass a DOJ Level III Public TrustExperienced Systems Engineering and Operations Manager10+ years of overall IT experience in systems engineering work and implementing and troubleshooting IT systems, hardware and software, and systems design5+ years of experience managing a team of engineers and administratorsProven experience successfully delivering high level technical support and meeting deadlinesStrong experience implementing and troubleshooting a Virtualized Windows server environment - Active Directory, Group Policy, SQL, DNS, DHCP, and PKIStrong engineering-level experience with VMware ESXi, VMware Horizon VDI, OS patching using MECM, device alerting and monitoring using Nagios (highly desired)Strong communication skills both written and verbalHighly organized and able to prioritize tasksAbility to handle high stress environment in professional mannerStrong customer service and people skillsCurrent Certification: MCSE/M365x, VCP, CCNP, or RHCEBachelor's degree in IT or related fieldDutiesWill be in charge of maximizing a team of systems engineers and administrators to provide ample coverage and utilize the teams strengths / help identify areas of weakness while offering continual support to engineering personal and professional development goalsProperly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuityMake project & resource shifts, adjust project aspects to meet delivery deadlines, communicate issues and progress with the government client, make sound technical decisions alongside the Engineering and Operations leads and the Program Manager that will ensure programmatic success at the highest level of engineering supportParticipate in an "escalation manager" capacity for the on-call/after-hours staff and know when and where to escalate accordinglyProvide remote and on-site support until the incidents are resolvedProvide a root cause and mitigation analysis post-incident within 24 hoursConfigure and manage Group Policy including GPO settings, application to OUs, and deploymentPerform SQL Database maintenance, upgrades, configuration, and system performance tuningAssist in Datacenter consolidation projects and integrations including Hyper-V with ESXiProvide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applicationsAdhere to all established change management processes, contribute to documentation repositoryEngage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etcDeploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero/Thin Client ManagementSupport/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failuresQuadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. #J-18808-Ljbffr

Created: 2025-09-23