UCaaS Advisor: Sales Retention & Growth Lead

OverviewWe are seeking a dynamic and experienced UCaaS Adoption & Retention Lead to drive growth and adoption of Zoom Phone.ResponsibilitiesDevelop and execute strategic campaigns to drive Zoom Phone adoption within accounts.Create and implement competitive displacement strategies to replace incumbent UCaaS solutions with Zoom Phone.Partner with Account Executives to identify opportunities, develop account strategies, and drive complex sales cycles.Design and execute targeted outreach campaigns to generate conversations and opportunities.Provide product expertise and competitive positioning throughout the sales cycle.Conduct technical and business value demonstrations highlighting Zoom Phone's advantages.Navigate complex stakeholder environments to secure buy-in for migration to Zoom Phone.Track and report on adoption metrics, pipeline development, and competitive displacement success.Collaborate with Customer Success teams to ensure smooth implementation and adoption.QualificationsProven experience in UCaaS (Unified Communications as a Service) sales, preferably with direct Zoom Phone or competitive product experience.Strong hunting skills with demonstrated success in new business development and competitive displacement.Experience designing and executing multi-touch sales campaigns and strategic plays.Ability to manage complex and competitive sales cycles with multiple stakeholders.Excellent collaboration skills, particularly in working with Account Executives in an overlay specialist capacity.Strong technical aptitude with the ability to articulate the business value of UCaaS solutions.Experience with sales methodologies and CRM systems.Outstanding communication and presentation skills.Self-motivated with excellent organizational and time management abilities.Bachelor's degree or equivalent experience.What You'll Bring: Deep understanding of the UCaaS competitive landscape and value propositions.Proven track record of displacing incumbent communications solutions.Experience working in a specialist overlay sales model.Strategic approach to account planning and opportunity development.Ability to build strong relationships with Account Executives and customers.Results-oriented mindset with focus on driving measurable adoption metrics.Why This Role MattersAs the UCaaS Retention Lead, you will directly impact both customer satisfaction and revenue growth. Your work will directly benefit Account Executives, creating a win-win scenario for our customers, our sales team, and Zoom's business objectives. You'll play a crucial role in maximizing the value of our existing customer relationships while helping organizations modernize their communications infrastructure with Zoom pensationSalary Range or On Target Earnings:Minimum: $174,500.00Maximum: $389,400.00In addition to the base salary and/or OTE listed, Zoom uses a Total Direct Compensation philosophy that takes base salary, bonus, and equity value into account.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.Application DetailsAnticipated Position Close Date: 09/30/25We offer a structured hybrid work approach. The work style (Hybrid, Remote, or In-Person) is indicated in the job description.Benefits & About ZoomBenefits: Our benefits program offers a variety of perks to support physical, mental, emotional, and financial health, work-life balance, and community involvement. Learn more at: learn moreAbout Us: Zoomies help people stay connected and collaborate effectively. We build solutions like Zoom Phone, Zoom Contact Center, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We foster a growth-focused, collaborative environment where you can grow your career.Our CommitmentWe are committed to fair hiring practices and provide accommodations during the hiring process. If you require an accommodation due to a qualifying medical disability, submit an Accommodations Request Form. #LI-Remote #J-18808-Ljbffr

Created: 2025-09-23