Senior Solutions Consultant

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U!OVERVIEWWe’re seeking a passionate Senior Solutions Consultant to join our Customer Experience team and ensure every interaction with Automox ends with a happy customer. As a Senior Solutions Consultant, you'll combine deep product knowledge with a genuine understanding of customer goals to deliver continuous value throughout the customer lifecycle. You’ll build lasting customer relationships, proactively identify opportunities, and drive meaningful outcomes. You’ll be the customer's advocate internally, ensuring our solutions align with their evolving needs.WHAT YOU’LL BE DOINGAct as a Subject Matter Expert (SME) to educate customers in the use of the Automox platformBuild customer trust and relationships through education and technical leadership.Work closely with CSMs and partner as the technical expert to maximize customer outcomes.Assist with technical delivery efforts with Sales/Customer Success and Support counterpartsResearch and evaluate technologies and create knowledge base articles that capture new information for reuse throughout the organization and for end-usersProvide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone or remote web sessionEscalate issues to Engineering and Support in a timely manner for resolution.Drive new and innovative ideas to enhance Automox’s service engagementsNavigate challenging customer conversations effectively, delivering solutions and maintaining trust.WHAT YOU BRING TO THE TABLE4+ years proven experience in a customer-facing technical role such as Sales Engineer, Solutions Engineer, Desktop Support Analyst, Systems Administrator, or Solutions Architect.Hands-on experience managing operating systems (macOS, Windows, or Linux) and working knowledge of scripting languages (PowerShell, Bash, Python, SQL, Go, etc).Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis. Experience working closely with support, engineering, and customer success teams is essentialExperience with configuration management tools. (MECM / SCCM / WSUS / Jamf / Chef / Puppet / Ansible, or like tool sets)Ability to clearly convey value-based propositions at varying levels of technical detail, from SysAdmins to C-level executives.Self-starter who takes ownership of challenges and delivers solutions, with a willingness to expand current skill set and contribute broadly to team and company objectives.The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and pensation$115,000 - $130,000 USDLOCATIONWe are a fully distributed company of remote employees.***Note: We currently don't hire in California or New York metro***ABOUT AUTOMOXAutomox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?EMPLOYMENT AT AUTOMOX Must be able to pass a federal, state, county background check Complete a local in-person verificationTOTAL REWARDS: Thrive with UsEquity for Full-Time Employees$20 a month to connect virtually with colleagues???? Comprehensive Health Plans with generous employer contributions????100% Company-paid Short Term/Long Term Disability and Life Insurance???? Company HSA Contribution: $100-$200 per month based on tierHappiness & Well-Being $750 Home office stipendComprehensive Family Planning Covered on Meritian Medical PlanWe are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.We are not able to sponsor work visas at this time.Create a Job AlertInterested in building your career at Automox? Get future opportunities sent straight to your email.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileAre you legally able to work in the US? * Select...Will you now or in the future require a Visa sponsorship for employment? * Select...Where is your home office? (Note: We do not hire in California or New York Metro) * Select...How many years of experience do you have in a customer facing technical role? (ie: Sales Engineer, Solutions Engineer, Desktop Support Analyst, Systems Administrator, Solutions Architect, etc) * Select...Which of these operating systems do you have hands-on experience managing? *MacWindowsNone of theseWhich of these scripting languages do you have experience with? *PowershellBashPythonSQLGoNone of theseWhich of these configuration management tools do you have experience with? * #J-18808-Ljbffr

Created: 2025-09-23