Identity Security - Sr. Customer Success Manager - ...

Overview Employer Industry: Identity and Access Management (IAM) Why consider this job opportunity Opportunity to earn a discretionary bonus based on individual and organizational performance Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and 401K Unlimited Paid Time Off (PTO) and Sick Time Daily catered lunches and holiday parties to foster a positive company culture Opportunities for career advancement and growth in a high-growth SaaS environment Work in a collaborative and supportive atmosphere that values employee recognition and team socials What to Expect (Job Responsibilities) Serve as the primary point of contact for customers post-implementation, managing their ongoing needs Monitor customer health and manage the subscription renewal pipeline to ensure adoption and value Collaborate with the Sales team to enhance customer-focused sales and onboarding processes Develop strong relationships with customer personnel to identify up-sell and cross-sell opportunities Conduct regular meetings with customers and cross-functional teams to address challenges and promote adoption What is Required (Qualifications) Knowledge and experience in Identity and Access Management (IAM) is required Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models Extensive experience in customer success management/account management for complex software implementations Ability to translate technical concepts into business language and vice versa Willingness to travel to customer sites as needed (up to 50%) How to Stand Out (Preferred Qualifications) Background in cybersecurity and/or compliance Previous experience in a customer success role within a SaaS organization Demonstrated ability to manage relationships and resolve challenges effectively Experience in process improvement and service excellence Cheerful attitude with a focus on detail and outcomes #IdentityManagement #CustomerSuccess #SaaS #CareerGrowth #EmployeeBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately." We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

Created: 2025-09-23