Hospitality Staffing Supervisor

Hospitality Staffing SupervisorLocation:Hollywood, CA Job Type:Full-Time (Hourly) Pay Range:$68,640–$70,000 annually ($33–$33.65/hour) + performance-based bonuses Schedule:Monday–Friday, with occasional weekend/on-call coverage Work Environment:In-person, in-office (NOT hybrid/remote)Be the Bridge Between Exceptional Staff and Exceptional Service Join the team that supports Los Angeles’ most exciting events—from luxury weddings to exclusive film premieres and high-end corporate functions. As ourHospitality Staffing Supervisor, you’ll play a vital role in both operations and client relations: overseeing daily scheduling, supporting our hospitality talent, and fostering relationships with top-tier clients like major hotel groups, and entertainment industry events. This isn’t warehouse or volume staffing—this is about elevating the guest experience by placing the right people in the right roles. If you thrive in fast-paced environments, love working with people, and have an eye for service excellence, this role is for you.Who We Are Since 1989, The Party Staff, Inc. has been the West Coast’s go-to for premium hospitality staffing. We support major caterers, universities, five-star venues, and private clients with polished professionals—front of house, back of house, and everything in between. We’re fast-moving, detail-focused, and passionate about creating exceptional service experiences.What You’ll Do Staffing Operations & Oversight Manage daily scheduling across multiple high-volume hospitality accounts Confirm client orders and staff assignments with accuracy and urgency Supervise shift coverage, on-call scheduling, and last-minute changes Ensure staff are properly matched to the specific service needs of each event Maintain clear documentation of shifts, rates, and event specs Client Relations & Retention Serve as a point of contact for key hospitality clients Conduct regular check-ins to understand needs and preempt issues Build long-term relationships through reliable service and proactive support Collaborate with sales to identify new opportunities within existing accounts Occasionally attend events or walkthroughs to support both staff and client satisfaction Team Leadership & Talent Support Oversee and participate in sourcing, screening, and onboarding event service professionals Lead orientation and training sessions to ensure staff meet client expectations Offer coaching and mentorship to internal team members Ensure compliance with scheduling protocols and internal policies Cross-Departmental Coordination Partner with recruiting, sales, and operations to ensure seamless execution Share client feedback and notes to improve service delivery across the board Support a positive, collaborative office culture rooted in hospitality valuesWhat You Bring 4–6 years of experience in hospitality, event staffing, or client services—ideally in a supervisory or scheduling role Polished communication skills with strong follow-up and client rapport Comfort managing last-minute changes in a high-volume, service-oriented setting A hospitality mindset: detail-oriented, team-driven, guest-focused Familiarity with Microsoft Office and scheduling tools (Mac experience a plus) Bonus: Experience supporting luxury catering, hotels, or high-profile eventsPerks & Benefits Health, dental, and vision insurance 401(k) with employer match Paid time off Growth potential in a regional company that promotes from within Monthly BonusesAdditional Details Working Conditions · Primarily seated at a computer or on the phone · Occasional lifting (up to 10 lbs) · Must be comfortable in a high-volume office environment with shifting daily prioritiesCompliance & Legal Disclosures Equal Opportunity Statement The Party Staff is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status.ADA Accommodation We provide reasonable accommodations under the Americans with Disabilities Act (ADA) and applicable state and local laws. If you need accommodations at any point during the hiring process or employment, please contact our HR team.Background Check Requirements: Fair Chance Ordinance (FCO) Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act. The Party Staff has justifiable reasons for conducting a criminal history review related to the specific job position, along with written justification. The Party Staff will provide a list of material job duties that have a direct, adverse, and negative relationship with a candidates criminal history, which could potentially lead to the withdrawal of a conditional employment offer.Material Job Duties with Direct, Adverse Links to Criminal History: Client Interaction & On-Site Representation– Requires trustworthiness and professionalism; convictions involving violence, harassment, or theft may pose risks. Team Leadership & Staff Coordination– Involves supervision and guidance; offenses related to workplace misconduct or violence could be disqualifying. Hiring & Onboarding– Access to sensitive employee info; prior fraud or identity theft convictions may be problematic. Handling Confidential Information– Requires discretion with client and company data; breaches of trust or confidentiality are concerns. High-Pressure Communication & Scheduling– Demands reliability; substance-related offenses may raise red flags if recent. Access to the Public at Events– Staff may work in high-profile, public-facing environments; prior convictions involving violence, inappropriate conduct, or theft may present safety and reputational risks.

Created: 2025-09-24