Senior Director / VP of Operations (New York)

About Extension HealthExtension Health is a full-stack platform for proactive, personalized healthcarecombining cutting-edge diagnostics, longevity therapeutics, and concierge-level experience to optimize human performance and extend healthspan. We provide unmatched access to advanced longevity medicine, bespoke care pathways, and white-glove service under the leadership of Regenerative Medicine Expert- Dr. Jonathann Kuo and his team of expert doctors.As an early innovator in the rapidly expanding concierge longevity care market, Extension Health has achieved 95% growth through word-of-mouth. In addition to cutting edge diagnostic, therapeutics and the safest and most trusted Peptide therapies, we are also now introducing a tiered membership model aiming to establish a new benchmark for health optimization.The Extension Health office location is currently in the West Village in New York, with a number of other locations planned to open in New York, Philadelphia and Miami in the coming year.Role SummaryWere seeking a strategic and execution-oriented VP of Operations to oversee the daily operations of our clinic, concierge medical services and membership program. This leader will be responsible for building and managing a best-in-class patient experience while ensuring operational excellence across clinical and non-clinical teams.The ideal candidate is a proven operator with experience managing teams of up to 20 people in operationally intensive environments, particularly in healthcare, luxury hospitality, or high-touch wellness services.Key ResponsibilitiesLead and manage all day-to-day operations across the clinic, membership and concierge servicesOversee cross-functional teams, including a Senior Operations Manager, patient services, clinical operations, support staff, membership relations and client successPartner with clinical leadership to streamline care delivery and elevate the patient experienceManage supplier relationships to ensure efficient supply of the most trusted therapeutic productsDesign and implement scalable systems, SOPs, and processes to improve efficiency and quality of delivery of all concierge and membership servicesOversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy.Track KPIs across patient satisfaction, team performance, and operational benchmarksOwn scheduling, service coordination, and white-glove logistics for high-net-worth clienteleCollaborate with the sales and marketing division to generate location-specific business growth.Lead hiring, training, and performance management for non-clinical teamsDevelop and manage operational budgets and vendor relationshipsServe as the key operational liaison between the executive team, clinical providers, and front-of-house staffAssist with location expansion strategy and executionWhat to Expect / What Youll DoLead and manage the daily operations of the healthcare facilityOversee and manage operations and membership and concierge services staffEnsure that all patient care and services meet or exceed regulatory and industry standardsManage budgets to ensure the financial sustainability of the facilityCollaborate with other leaders in the company to develop and execute strategic plansBuild and maintain strong relationships with patients, healthcare providers, and community stakeholdersEnsure that the facility maintains a safe and secure environment for all patients and staffQualifications / Skills8+ years of operational leadership experience, ideally in concierge healthcare, boutique medicine, or luxury hospitalityExperience overseeing teams of 1020+ across multiple functionsStrong background in building operational infrastructure and scaling service businessesDemonstrated ability to lead and manage a team of professionals in a healthcare or adjacent environment.Deep understanding of high-end service standards for HNW clientsOutstanding customer service skillsHealthcare or wellness industry experience strongly preferredHighly organized, systems-minded, and solution-orientedStrong leadership, communication, and cross-functional collaboration skillsCompensation & BenefitsBase Salary: $150-$200k per year (depending on experience level)Performance Bonus: Up to 10%Health, dental, and vision benefitsMembership perks and longevity testing/treatmentsPTO, sick days, and observed holidaysOpportunity to grow with a category-defining brand in the health span spacePosition SummaryPosition Type: Full-timeReports to: Dr. Jonathann Kuo, CEO, (Interim Supervisor; may be updated)Work Location: Hybrid (Remote + In-Person). In-person presence (minimum 3 days per week) to support client-facing duties and team integration

Created: 2025-09-24