New York Client Experience Co-Ordinator (New York)

Client Experience Co-OrdinatorPurpose of the roleThis role is central to delivering a seamless and welcoming client experience at P Johnson NYC. Youll be the first point of contact for enquiries, manage the showroom phone, and ensure clear, timely communication with clients. Alongside this, youll take a lead role in managing back-of-house operations, including receiving and storing stock, coordinating completed alterations, and maintaining showroom standards. The role ensures that both the front and back of house run smoothly, supporting the team in providing an exceptional overall client experience.Key responsibilitiesManage incoming enquiries via phone, email, and in-person, ensuring timely, helpful, and brand-aligned responsesOperate the showroom phone, take messages, and connect clients to the right team membersTake ownership of receiving, checking, and storing stock in an organised and efficient wayMaintain showroom tidiness, with attention to stock presentation and storage standardsMonitor back-of-house organisation, ensuring stock, packaging, and alterations are managed methodicallyContact clients when alterations are completed and coordinate collection or deliverySupport fittings, product education, and styling advice where required to enhance the client experienceSkills & attributesStrong interpersonal skills and a warm, confident manner with clientsHighly organised and detail-oriented, with a methodical approach to stock handling and back-of-house processesAble to manage multiple priorities while maintaining service excellenceProactive and reliable, with a strong sense of responsibility for showroom operationsGenuine interest in P Johnsons aesthetic and product rangeTo applyPlease send your application .

Created: 2025-09-24