Customer Service Representative (Columbia)

We are looking for a customer service coordinator to act as a liaison between our prospective customers and our sales department. this individual will provide product/service information, coordinate appointments and resolve customer issue with efficiency.ResponsibilitiesAnswering incoming calls; taking messages and re-direct calls as requiredKeep records of customer interactions, process customer accounts and file documents.Arrange appointments, conduct follow up calls and maintain communication with customers.Data entry in CRM databaseProvide support to Sales Reps, Managers and other Premiere Roofing team members.SkillsFamiliar with using E-mail in a professional manner (Microsoft Outlook)Strong phone skills and active listeningFamiliarity with CRM systems and practicesCustomer orientatedExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeJob Type: Full-timeBenefits:401(k)Paid time offWork Location: In person

Created: 2025-09-24