Operations and Training Supervisor (Wilmington)

Step into a leadership role where every day makes a difference.If you're passionate about developing people, improving processes, and advancing a life-saving mission, this is your opportunity to lead with purpose and grow in a fast-paced, regulated healthcare environment.We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Click on the link below to review our benefits2025 Immunotek BenefitsOperations and Training Supervisor Lead People, Power Performance, and Elevate LivesRequired Shift Availability: Tues - Saturday 7am - 1pm Upcoming Expansion (Late 2024 / Early 2025): This is an estimate and hours and shifts may vary slightly.Monday Friday: 7:00 AM 7:00 PMSaturday: 7:00 AM 3:00 PMTwo 8-hour shifts:Morning: 6:30 AM 3:00 PMEvening: 11:30 AM 8:00 PMKnow plasma? Know how to lead a team and make things run smoother even when its messy? Were looking for someone whos ready to jump in, sort things out, and help our Wilmington center level up. If you're not afraid to get your hands dirty and make a real impact, hit apply wed love to talk.Were hiring an Operations and Training Supervisor (OTS) to oversee daily operations and staff development at our plasma center. If youre a hands-on leader who thrives in fast-paced, regulated environments and values training as much as performance, this is your opportunity to make a lasting impact on donors, staff, and the patients we serve.Why This Role Matters:As an OTS, you ensure our donor floor runs smoothly and safely while building a high-performing, well-trained team. Your leadership supports donor health, regulatory compliance, and employee growth all critical to delivering life-saving plasma therapies to patients worldwide.What Youll Do:Operational OversightOversee donor flow, staff scheduling, and plasma collection activities.Manage open/close protocols, equipment maintenance, and incident documentation.Serve as a certified SME in donor screening, phlebotomy, and plasma processing.Ensure compliance with all internal SOPs and external regulatory standards (FDA, cGMP, OSHA, CLIA).Training and DevelopmentLead all center training: new hire orientation, annual certifications, CAPAs, and SOP updates.Coach and evaluate employee performance; create personalized development plans.Maintain accurate training records and ensure certifications are up to date.Select, mentor, and develop Designated Trainers to grow internal talent.Cross-Functional ExpertiseStep in as needed across all functional areas to maintain continuity during peak periods or staffing gaps.Troubleshoot equipment issues, monitor storage systems, and support donor care.Lead by example modeling excellence in quality, safety, and professionalism.Work You Can Trust:Operate under strict adherence to FDA, CLIA, OSHA, and cGMP requirements.Uphold a clean, safe, and audit-ready work environment.Maintain confidentiality and professionalism in all donor and employee interactions.Why Youll Love This Role:Influence center success through both people development and process oversight.Lead a collaborative, purpose-driven team where your leadership creates real results.Be part of a values-driven culture (EPIC: Expertise, Perseverance, Integrity, Care) that celebrates continuous improvement.Career Path You Can Count On:This role prepares you for advanced leadership positions, such as Center Manager or Quality Assurance Manager.Gain valuable experience in regulatory operations, people leadership, and strategic development.Qualifications:Associate degree or equivalent experience required1+ year supervisory experience in plasma, healthcare, or regulated environmentsCertified (or able to certify within 90 days) in donor screening, phlebotomy, and plasma processingCPR certification (or ability to obtain within 90 days)Training coordination or facilitation experience preferredSkills You Bring:Strong leadership, coaching, and interpersonal communicationKeen attention to detail and commitment to safetyAbility to manage time, priorities, and teams in a fast-paced environmentExperience evaluating performance and tailoring training strategiesPhysical RequirementsUse hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hearFrequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the kneeManual dexterity to perform all phases of donor plasmapheresisAbility to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.Ability to stand for extended periods of time for up to four (4) hours at a timeAbility to lift, tug, pull up to fifty (50) poundsBenefits Youll Enjoy:Competitive salary + leadership incentivesComprehensive benefits (medical, dental, vision)Paid time off and employee discountsCareer development support and advancement opportunitiesA growth-focused, mission-driven team environmentLead with Purpose and PassionIf you're ready to develop people, drive operational excellence, and support life-saving plasma collection, apply today. As an Operations and Training Supervisor, your leadership helps change lives one donor, one teammate, and one patient at a time.

Created: 2025-09-24