Client Service Rep | Medical

Conference Services plays a key role in delivering a professional, welcoming, and efficient workplace experience. This position is responsible for greeting guests, supporting employees, coordinating visitor and workspace logistics, and ensuring the office environment is clean, well-stocked, and operating smoothly. The ideal candidate is proactive, service-oriented, and highly organized.Key Responsibilities:* Maintain highest level of customer care while demonstrating a friendly and cooperative attitude* Effectively address and resolve client and customer concerns and/or complaints* Demonstrate flexibility in satisfying customer in high demand environment* Develop a familiarity with the building occupants for whom you are assisting* Greet and present a professional and friendly image to employees, visiting guests and customers* Serve as a point of contact for visitors, customers, or employees who are lost or require direction* Provide information regarding building services, parking, cafeteria hours, etc.* Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)* Maintain clean, organized, and professional work areas* Participate in Exela Enterprise Solutions and customer mandated training* Handle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilization* Identifying seating booking conflicts or potential booking conflicts, suggesting solutions* Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the service areas, conference rooms, supply rooms, and other areas as designated.* Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed.* Request facilities attention for maintenance/safety issues observed on walk through.* Respond to numerous phone calls* Correspond via email using Microsoft Outlook* Provide limited technology support* Provide backup support for conference/meeting room reservation.* Provide special project and administrative support on an ad hoc basis* Ensure that deadlines are met; prioritize workload assignments* Maintaining all logs and reporting documentation with attention to detail * Participate in cross-training* Adhering to all safety procedures* Consistently adhering to business practice guidelines and policies* Provide back up support to mail services functions as needed* Taking direction from Team Leader or Service Delivery ManagerQualifications:* Minimum of 1 year customer service related experience required.* Computer proficiency in email environments, Microsoft Office Suite or similar programs* Exceptional Customer Service Skills & Professionalism* Provide a professional manner and appearance when on duty.* Strong planning, prioritization and organizational skills* Ability to multi task and manage multiple priorities and deadlines is critical* Self-motivated and possess a strong sense of responsibility* Strong attention to detail and follow through* Excellent communication skills both verbal and written* Work effectively with a diverse range of individuals and groups* Willingness to cross-training for other job functions* Ability to effectively work individually or within a team in a fast paced environment* Ability to lift and/or move items up to 50 pounds or maximum allowed by current State Law with or without accommodations* Ability to sit, stand and/or walk for long periods of time with or without reasonable accommodation* Ability to meet employer's attendance policy"The pay range for this position starts at $16/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

Created: 2025-09-24