Online Help Lead

50 per hour.The pay listed is the hourly range or the hourly rate for this position. on applicant's experience, skills, abilities, geographic location, and alignment with market data.Demonstrate capability and interest in training others.* Can be relied on to train service technicians and trainees.* Keep technical knowledge up to date regarding equipment and concepts.* Search out and read applicable manuals and online sources.* Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.* When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.* Inform customer when arriving at or leaving the job and when planning to return.* Explore a customer complaint to determine the real problem.* Respond to customer complaints with the proper amount of sympathy and empathy.* When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.* Give assurance to customer that the problem is fixed; Having the proper tools, materials, and scheduled tasking when arriving at the job site* Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time* Obtain customer signature on all service reports (before work begins when performing spot).* Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Instruct customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.* Recognize what has to be taught to customers and take required time to do so.* Determine who in the customer's organization is responsible for the mechanical system being serviced.* Persuade customer to replace obsolete systems and makes recommendations.* Assist Sales in pricing agreements and projects.* Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position's primary responsibilities.* When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups* While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.Must be 18 years of age or older.* Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if availableCustomer Service Experience* One year of lead or supervisory experience* 2 yrs of commercial HVAC experience

Created: 2025-09-24