Key Hourly

Description: Reports to: General Manager/Regional Manager Job Summary: In the absence of the salaried Manager, the Key Hourly ensures adherence to Duffy's brand standards, employment policies, health and safety standards and financial performance. Major Areas of Responsibility: • Monitors all restaurant operations and conditions to ensure the quality of the product and guest services. This includes employee job performance; food and labor costs, operation of restaurant equipment; food and beverage preparation, storage, and presentation; food and beverage service; cash transactions, comps, or voids, and amounts of cash in drawers. • Analyze data to make operational decisions or activities. • Direct organizational operations, projects, or services. • Direct sales, marketing, or customer service activities. • Prepare staff floor plan or work assignments. • Monitor performance of staff. • Provide basic information to guests. • Document events in the manager's log. • Operates a computer and associated software (MS Office, internet) and computerized cash register. • When needed, may perform the duties of a server, expediter, bartender, line cook, dishwasher busser, or food runner. • Maintain a positive and professional approach to coworkers and customers. • Strong MVP Program knowledge. Qualification Standards • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. • Initiative - Job requires a willingness to take on responsibilities and challenges. • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. • Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. • Integrity - Job requires being honest and ethical. • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. • Social Orientation - Job requires preferring to work well with others rather than alone. Essential Functions • Stand for long periods of time. • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls. • Repeat the same movements. • Walk or stand for long periods of time. • See details of objects that are less than a few feet away. • See details of objects that are more than a few feet away. • See differences between colors, shades, and brightness. • Understand the speech of another person. • Speak clearly so listeners can understand. • Use stomach and lower back muscles to support the body for long periods without getting tired. • Keep your hand and arm steady while moving. • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm). • Bend, stretch, twist, or reach out their body. • Be physically active for long periods without getting tired or out of breath. • Focus on one source of sound and ignore others. • Hear sounds and recognize the difference between them. • Use muscles to lift, push, pull, or carry heavy objects. • Use muscles for extended periods without getting tired. • Determine the distance between objects. • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. • React quickly using hands, fingers, or feet. • Add, subtract, multiply, or divide quickly and correctly. • Multitasking different work activities and shifting attention from one task to another. • Heavy lifting up to 40 lbs.

Created: 2025-09-24