General Manager, Performance General Manager, ...

GENERAL PURPOSE OF JOB : The General Manager is responsible for ensuring that the center is run according to the required K1 standards. The General Manager also holds their Salaried and Hourly Staff accountable along with developing them to the next levels. Staffing duties including: recruiting, interviewing, hiring, training, disciplining, and terminating • Ensure facility complies with all OSHA guidelines as required in their location (varies from state to state) • Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits • Ensure State Health inspection guidelines are completed, and in compliance with state regulations • Ensure all State and Federal Permits and Licenses for the facility are up to date and in compliance • Ensuring that cashier personnel adhere to correct cash handling procedures and sell effectively • Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service • Corresponding with and providing regular reports to corporate office personnel • Maintaining the highest standard of facility appearance • Oversees the day- to-day operations within the policies and guidelines set forth by K1 Speed. • Identify on a regular basis their opportunities and creates an action plan to increase the performance level to the required K1 standard • Over sees weekly inventories of each location per company standards. • Ensures their location is keeping food cost, part costs and labor costs (hours) at or below K1 acceptable standards. • Ensures their location is consistently following the guidelines for private party events • Provide timely information to sales team and Director or sales in-order to help book parties. • Understands and makes sure that each management team member follows all cash handling procedures including safe maintenance, deposits and all banking functions. • Responds to customer service needs to provide the highest standards of service within 24hours. • Executes weekly and monthly Marketing promotions to build the brand and generate revenue. • Desires to excel on the job. Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs. • Planning and Organizing - Develops realistic plans, setting reasonable completing times. Helps prevent/resolve conflicts. Is flexible/open minded. • Helps team solve problems. • Manages priorities. Customer Orientation - Listens, identifies, and responds, quickly and effectively to internal and external customers' needs and sets work activities accordingly. Goes beyond what is expected and follows up to ensure customer satisfaction. • Work Quality - Demonstrates accuracy, thoroughness, and attention to detail. • Decision Making - Take calculated risks, make timely/responsive decisions. Meeting the needs of each customer without compromising the brand/business. High school diploma required Associates in Business or Hospitality preferred. Must have 5 plus years of Food and Beverage experience unless internal candidate Must have 7 years previous management experience with a successful track record, preferably in restaurant, entertainment or hospitality. The work will be performed predominantly indoors, however, things such as marketing events can be exposed to the outdoor elements. Responsible for managing several salaried and hourly employees. K1 Speed does not unlawfully discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, denial of medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Health Insurance ~ Dental Insurance ~ Life Insurance ~

Created: 2025-09-24